MindMeister vs. YouTrack

MindMeister is ideally suited for building mind maps, site maps, or similar types of data maps in the cloud without needing to install extra software. I find that it isn't quite as ideal for other types of diagrams (ERDs, flowcharts, etc) as some other tools, though it definitely can handle those things as well.

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We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.

The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).

It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.

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• The UI is well laid out and easy to use. The workflow makes perfect sense and makes creating tasks a breeze.
• The collaboration features make brainstorming not only easy but fun! Everyone enjoys using the tool, which was not the case with other collaboration software we used.
• I love being able to get all of my thoughts and ideas on the screen to see them and then be able to connect them in a logical way.

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• Customization of fields that helps us report on what's important to us
• Notification options for issues followed so I never miss an update
• Filtered views for focused work

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• I think that the free plan should offer a bit more terms of features to make the testing experience more engaging.
• My experience using the App version was not so good when compared to the web version of it. I feel more comfortable using it in my notebook.
• Paid plans could be more flexible to support small or temporary demands.

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• Displaying Data
• Custonization
• Organic

It is very intuitive. Its not hard to pick up learn. I learned it pretty quickly at the first startup I cofounded and love to use it when working on my other ideas.

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Never had an issue with customer support, though we never really needed anything major as far as technical help. I do not believe they offer 24 hour customer support but we don't need it as MindMeister is not the type of tool we need need 24 hour a day support for. Overall, very happy with the level of support.

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I have also used LucidChart and Google Draw to create mind maps and concept maps in the past. I think that MindMeister is by far the cleanest and most user friendly of the three. Google Draw does not have anywhere near the same functionality. LucidChart tends to be clunky and the options to create your map are not always clear and intuitive.

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YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.

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• The most positive result of using MindMeister is a visualization of each step in work and connections between different nodes(ideas, steps).
• This greatly simplifies the work, especially collaborative work, since it is easier to show it once than to explain things many times.
• Negative impact: lack of offline desktop version.

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• By documenting and prioritizing issues that impact our customers, we're able to deliver fixes that prevent customer churn.

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