Mint Service Desk vs. Spiceworks Help Desk
Mint Service Desk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mint Service Desk | Mid-Size Companies (51-1,000 employees) | Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution. Incident Management main features: Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type. Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types. Queues - Based on queues you… | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $1,000 per installation | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mint Service Desk | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Mint Service Desk | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mint Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Mint Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Pros | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Cons | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Usability | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Support Rating | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | OPGK Software / OPGK Rzeszow S.A. No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | Mint Service Desk Screenshots |