Mojo Helpdesk vs. OfficeSpace Software

For a small business it is a very good value.

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It is perfect for hybrid work. If there are no assigned desks, you can book a desk for however long you need to use it. It tells you which desks are occupied and by whom so you can know where to book a desk.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Very easy to learn and use - was up and running after only 1 hour of training.
• Department can be color coded so it is easy to determine the correct utilization.
• Customer Service is outstanding - when you need it (which is rarely) you usually get a call or e-mail within 2 hours.
• They listen to you - they are always updating the software and value the feedback they get from their customers
• They use the cloud - updates are automatic

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Independently Invited by TrustRadius

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I would like to see on-demand ticketing designed for a multi party hand off system that ties to a standardized process flow.
• I would like an improved interface on mobile generally but especially for move manager and request manger.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Useability is right up there, some of the graphics seem a little outdated and could be updated, but navigating the maps and models is easy and you get a really clear view of the different buildings and levels within those buildings. Overall, as a user this a great tool!

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Support is happy to help at any time. If there are bulk tasks, they are more than willing to do them for you. The staff is super-friendly, and they like to check with you occasionally to let you know about feature updates. I have never hesitated to contact them with any of my needs and questions.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Price and customer service.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I felt OfficeSpace met the needs of our company. Other competitors had features that our company would not use so why pay more for something you are not going to use? I truly like the idea of being in the cloud. Bugs are fixed quickly and it is very easy to get on line with support to review a problem to quickly learn a new feature.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our company’s improved customer support response times and expert service has helped us make money.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Improved our ability to work hybrid
• When our entire team needed to go in, it helped us be able to book desks near each other
• Gives a lot of flexibility. We can book a desk in any city in the world that is available.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info