What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Raiseaticket

In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.
CJ Garzia | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Raiseaticket
9.7
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Raiseaticket
10.0
Expert directory
Mojo Helpdesk
10.0
Raiseaticket
9.0
Subscription-based notifications
Mojo Helpdesk
10.0
Raiseaticket
10.0
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Raiseaticket
9.0
Ticket creation and submission
Mojo Helpdesk
10.0
Raiseaticket
10.0
Ticket response
Mojo Helpdesk
10.0
Raiseaticket
10.0

Self Help Community

Mojo Helpdesk
10.0
Raiseaticket
9.0
External knowledge base
Mojo Helpdesk
10.0
Raiseaticket
Internal knowledge base
Mojo Helpdesk
10.0
Raiseaticket
9.0

Multi-Channel Help

Mojo Helpdesk
10.0
Raiseaticket
10.0
Customer portal
Mojo Helpdesk
10.0
Raiseaticket
10.0
Social integration
Mojo Helpdesk
10.0
Raiseaticket
Email support
Mojo Helpdesk
10.0
Raiseaticket
10.0
Help Desk CRM integration
Mojo Helpdesk
10.0
Raiseaticket
10.0

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Raiseaticket

  • Keep track of threads and pinpoint similar issues already raised.
  • Reporting is extremely good and holds all the info you'll need.
  • Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
CJ Garzia | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Raiseaticket

  • Pre-set templates could use a bit of a revamp, but nothing major.
CJ Garzia | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Raiseaticket

Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management systems market.
CJ Garzia | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Raiseaticket

  • Reporting has been a great asset to management.
  • Improved SLAs.
  • Improved time management of the teams.
CJ Garzia | TrustRadius Reviewer

Screenshots

Raiseaticket

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Raiseaticket

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Raiseaticket Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
Raiseaticket
10.0

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