TrustRadius

Mojo Helpdesk vs. Raiseaticket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 8.2 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$0
Includes 10 agents
Raiseaticket
Score 9.0 out of 10
N/A
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
Pricing
Mojo HelpdeskRaiseaticket
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
No answers on this topic
Offerings
Pricing Offerings
Mojo HelpdeskRaiseaticket
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional Details——
More Pricing Information
Community Pulse
Mojo HelpdeskRaiseaticket
Considered Both Products
Mojo Helpdesk
Verified User
Anonymous
Chose Mojo Helpdesk
Price and customer service.
Raiseaticket
Verified User
Anonymous
Chose Raiseaticket
earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help …
Chose Raiseaticket
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their …
CJ Garzia | TrustRadius Reviewer
CJ Garzia
Senior ICT Executive
Chose Raiseaticket
Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management …
Features
Mojo HelpdeskRaiseaticket
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
Ratings
18% above category average
Raiseaticket
8.8
Ratings
7% above category average
Organize and prioritize service tickets10.00 Ratings9.50 Ratings
Expert directory10.00 Ratings9.00 Ratings
Subscription-based notifications10.00 Ratings8.50 Ratings
ITSM collaboration and documentation9.00 Ratings8.00 Ratings
Ticket creation and submission10.00 Ratings9.50 Ratings
Ticket response10.00 Ratings8.50 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
Ratings
22% above category average
Raiseaticket
9.0
Ratings
12% above category average
External knowledge base10.00 Ratings8.50 Ratings
Internal knowledge base10.00 Ratings9.50 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
Ratings
22% above category average
Raiseaticket
7.0
Ratings
13% below category average
Customer portal10.00 Ratings7.50 Ratings
Social integration10.00 Ratings7.00 Ratings
Email support10.00 Ratings6.90 Ratings
Help Desk CRM integration10.00 Ratings7.00 Ratings
IVR00 Ratings6.50 Ratings
Best Alternatives
Mojo HelpdeskRaiseaticket
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mojo HelpdeskRaiseaticket
Likelihood to Recommend
10.0
(0 ratings)
9.0
(0 ratings)
User Testimonials
Mojo HelpdeskRaiseaticket
Likelihood to Recommend
For a small business it is a very good value.
Verified User
Anonymous
Read full review
Raiseaticket definitively serves its purpose, It's already hard to run a customer service, and imagine if you have to maintain a CRM along with this, that's where this tool comes into the picture they'll manage the CRM for you while you can focus on the customer support. It's well suited for interacting with customers and helping them to resolve their issues quickly which led to greater feedback. Sometimes customization can be trickier as the userbase grows over time.
Verified User
Anonymous
Read full review
Pros
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Verified User
Anonymous
Read full review
  • Analysis of category of tickets.
  • Cheap Pricing with great support.
  • Multiple channels to create tickets.
  • Customisation of SLAs with ticket types.
Rajkishore Mohapatra | TrustRadius Reviewer
Read full review
Cons
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Verified User
Anonymous
Read full review
  • Some times slack notifications frequency is not correct.
  • Email templates should be provided.
  • Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
Verified User
Anonymous
Read full review
Alternatives Considered
Price and customer service.
Verified User
Anonymous
Read full review
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their end. When choosing a software you should have knowledge of both pre-sales service and post-sales service quality of the software so that you can choose the right one. So this way Raiseaticket wins from Freshdesk.
Rajkishore Mohapatra | TrustRadius Reviewer
Read full review
Return on Investment
  • Our company’s improved customer support response times and expert service has helped us make money.
Verified User
Anonymous
Read full review
  • Reporting has been a great asset to management.
  • Improved SLAs.
  • Improved time management of the teams.
CJ Garzia | TrustRadius Reviewer
CJ Garzia
Senior ICT Executive
Read full review
ScreenShots

Mojo Helpdesk Screenshots

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