monday.com vs. SpiraPlan

monday.com is the best time and task managing tool I've used while working in a design team. It can be customized extensively and adapted to a company's and team's needs. In my particular case, it has helped enormously to separate the tasks from the design team from the software development team, who have different needs.

We selected SpiraPlan because the workflow allows us to start simple without adopting an entire methodology. It suits small teams and single users really well.

• Manage tasks across multiple projects and people seamlessly
• Houses team member routines and workflows so nothing falls through the cracks
• Keeps communication clear as it's all done within the item updates
• Weekly team meetings are hosted in Monday so that tasks can be assigned on the spot

• Flexible requirements organisation structure. I'm able to group and sub-group requirements as I see fit.
• Competitive product pricing. Paying by active use instead of registered user was the winning point.
• UI is straightforward and easy to use.

• Exporting of Gantt charts for PowerPoint Presentations
• Easier integration needed with Microsoft Azure ADO
• Date Completion versus Due Date versus Completion Status - The completion status was often wrong, even though the project was completed by the due date. Seems to have corrected itself over time. So maybe there was an issue (bug) that was fixed.

• Access from South East Asia is rather sluggish. Could be due to server location.
• Complimentary phone app to do simple tasks (e.g. create tasks, create requirements, add comments) offline would be beneficial because access to the internet can be an issue at the customer's environment.

We rely on monday.com to track clients. There is currently not another software out there that we would prefer to use for client management, so I do not see a reason why we wouldn't renew our subscription with monday.com.

Though I think I'm fairly technically savvy, I did not need training to create boards and systems that were familiar to me. And when I do need some guidance, I have been successful in finding help with simple searching or have had great success with getting help from the Team at monday.com just by asking a question.

There have only been 2 instances in the past year where monday.com was down.

Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")

Unfortunately, this is one of the most significant areas for improvement with Monday.com. Monday.com boasts 24/7 service, but in my experience, it does little to deliver. On several occasions, I have reached out to Monday with long delays and lagging response times. This seems to be the one area where other platforms have Monday.com beat. While this platform is my favorite, its lackluster customer service has tainted my experience and motivated me to look elsewhere for similar services.

To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.

We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!

Main differentiating factors: 1. Lightweight process 2. Plans based on active users instead of registered users.

For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.

• Personally, I feel like I've been easily getting at least 10x-20x the number of projects done since using Monday. Going from having to keep track of assignments via marking emails as unread to tracking projects in monday.com has SUPERCHARGED the way I work.
• It has brought my team together into a cohesive whole. Being able to tag each other in project updates, create new projects and assign them to each other, and see where everyone is at on their tasks has saved so much time emailing/messaging people and helped us each appreciate what everyone else contributes more. We're communicating way better!
• Being able to search for documents and project updates has made my work more efficient. I no longer have to ask someone to email me a graphic or document - I can simply search for the related task in monday.com and grab what I need!

• Allows us to manage simple IT requirements without major upfront costs. Allows us to expand our process complexity at our own pace.
• Slow UI response from a South East Asia country can make data entry a drag.