Motive vs. Samsara Apps & Driver Workflows

This software is kept in my pocket at all times. I can access the dashboard right from my phone using the app. If a driver calls needing help I can help anywhere. The product is so easy to use that not much training is needed. Our team is able to pick up the app or jump on the dashboard and go.

Incentivized

• ELD- alerts drivers when they are close to their hours of service, ensuring they stay compliant
• Dashcams- allows us to provide feedback and coaching to drivers on things that need addressed as well as things that are going well
• Customer Service- drivers and fleet personnel can chat with customer serviced. Resolutions are provided very quickly and efficiently.

Incentivized

• One of the features I find frustrating to use is adjusting speed limits. Sure, when someone breaks a speed limit and it gives me an event I can go into the event and easily adjust the speed limit, but ONLY FOR THAT SECTION they sped in. If I need to adjust the speed limit for the whole road, thats another matter entirely. We work in the middle of no where so I have noticed there have been more examples of this than I would like. But I also understand they get their speed limit data the same as every other service so its not like Motive is behind, just limited to the data they receive.
• I would like to be able to determine event criticality so that any event I want to be automatically assigned as "coachable" will be. Also in regards to the events page, I would like to see a way to select multiple events (maybe some check boxes to select the ones you want) and be able to assign them all to "coachable" or dismissed". Especially during implementation we are getting a lot of "obstructed view" and this is not going to count against their score, we just want to dismiss them after seeing who it is so we can address it. But we get 10 or 12 for each person and have to go into each one individually... It is just a little time consuming and I think the multi select functionality fixes that.
• Currently maintenance reminders use engine hours OR miles. I would like to see the capability of using both. for example, a good estimate is 1 hour of engine idle time is equivalent to 30 miles driven. So if we set a 10,000 mile maintenance alert, I would want that to include the actual odometer reading (lets say 7,000 miles) and add the engine hours to miles conversion, lets say it has 100 idle hours (100x30 = 3,000). Hope that makes sense.

Incentivized

There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...

Incentivized

When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.

Incentivized

We have had a couple of issues with some GPSs not working properly. One is down right now, and we have to get it replaced because the GPS has already stopped working. Another was a cord issue. Otherwise, they have been working great with no issues.

Incentivized

Even after using the product for multiple years, Motive continues to have follow-up calls with us to ensure we are taking full advantage of the functionality offered, to show us new tools and modules that are being released, and to help solve any issues or troubleshooting that may be required.

Incentivized

Trainer was hard to understand but very knowledgeable in my needs.

Incentivized

The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.

Incentivized

Our company used Qualcomm before getting Motive several years ago. Unfortunately, I was not working with the ELDs at that point. However, the majority of drivers say they like Motive more than Qualcomm. We have stayed with Motive due to its features, user support, and innovation with AI technology.

Incentivized

• Level of compliance has increased significantly from paper logs
• Saves driver time in completing daily logs
• Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app