Motive Review - From sales to implementation
April 30, 2025

Motive Review - From sales to implementation

Aaron Kelver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

We use Motive to integrate their safety features and coaching into our culture. Their product currently addresses our drivers poor behaviors but also gives us insight into their positive behaviors so we can reward those as well. We are currently trialing their Omni camera on our forklifts as well as trialing their Asset Gateway. I am looking forward to getting asset utilization to see if we are able to adjust our trailer or forklift fleet size.

Pros

  • AI event detection is top notch (We trialed side by side with Samsara)
  • Tech forward. Motive is moving in the right direction and they deploy a lot of resources to get them there. Their road map is why we partnered with them.
  • Motive are true partners. From flexibility and support on the trial to contract negotiations, through implementation we have really been given the white glove treatment. It really is hard for me to say anything negative about my experience.

Cons

  • One of the features I find frustrating to use is adjusting speed limits. Sure, when someone breaks a speed limit and it gives me an event I can go into the event and easily adjust the speed limit, but ONLY FOR THAT SECTION they sped in. If I need to adjust the speed limit for the whole road, thats another matter entirely. We work in the middle of no where so I have noticed there have been more examples of this than I would like. But I also understand they get their speed limit data the same as every other service so its not like Motive is behind, just limited to the data they receive.
  • I would like to be able to determine event criticality so that any event I want to be automatically assigned as "coachable" will be. Also in regards to the events page, I would like to see a way to select multiple events (maybe some check boxes to select the ones you want) and be able to assign them all to "coachable" or dismissed". Especially during implementation we are getting a lot of "obstructed view" and this is not going to count against their score, we just want to dismiss them after seeing who it is so we can address it. But we get 10 or 12 for each person and have to go into each one individually... It is just a little time consuming and I think the multi select functionality fixes that.
  • Currently maintenance reminders use engine hours OR miles. I would like to see the capability of using both. for example, a good estimate is 1 hour of engine idle time is equivalent to 30 miles driven. So if we set a 10,000 mile maintenance alert, I would want that to include the actual odometer reading (lets say 7,000 miles) and add the engine hours to miles conversion, lets say it has 100 idle hours (100x30 = 3,000). Hope that makes sense.
  • We are still in the implementation phase so we are just beginning our journey to ROI.
Motive support has been solid. I am spoiled with how well the sales and implementation teams but I believe the support teams are great. I usually receive responses within 24 hours. They do follow up though, they do not leave issues unresolved.
Motive has been great to work with and I will admit there are things I have wanted to change to make things easier and more efficient, but that being said I personally think Motive is far beyond their competition. Motive also WANTS to hear feedback so they can continuously improve their product. Their interface is very nice and I like the fact we can document the coaching sessions.
Thus far I have had 1 or 2 issues with retrieving video. I understand the vehicle needs to be on for the video to be sent to me but the request should not time out and I have had a couple of requests come back as failed. in the grand scheme of things though, it has been only a couple of instances.
We trialed Samsara and Motive side by side. Motive had a notably better AI detection rate. That and their road map was in line with what we are looking for. We want a long term partner who is moving in the same direction as us.

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

Yes

Did implementation of Motive go as expected?

Yes

Would you buy Motive again?

Yes

Motive is well suited for incident notification. One of our vehicles was impacted from the side and I received a notification within a couple of minutes and it helped me get the safety team notified and get the accident management process started. We were able to check on the employee and prove he was not at fault.

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