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Motive (previously KeepTruckin) is one of the best in the business.
Updated September 11, 2023

Motive (previously KeepTruckin) is one of the best in the business.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

Motive (previously KeepTruckin) allows our dispatch to keep continuous eyes on our drivers. We are notified of their driving condition. The ease of use for mileage gathering and routes taken help our team use their time to focus on other areas of need.
  • Fast update for current location
  • Notifications of unsafe driving
  • quick customer service responses when needed
  • They can make setting up new drivers easier
  • Finding reports for total miles per truck
  • Improved Safety
  • Increased driver responsibility
  • Reduced office personnel turnover
Quick responses and always have solutions right away.
Better visibility at a low cost.
Yes, Motive (previously KeepTruckin) is available when i need it
Much better visibility and ease of use.

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

Yes

Did implementation of Motive go as expected?

Yes

Would you buy Motive again?

Yes

Motive (previously KeepTruckin) is easy to use for customer location updates.

Using Motive

13 - 12 Drivers 1 Operations Manager
2 - Operations Manager Dispatch
  • Driver Visibility
  • Driver Safety
  • Mileage Tracking
  • Award drivers for safe driving
  • Document driver for unsafe driving
  • Optimize routes used daily for drivers
  • IFTA
  • Fuel Usage V.S. Mileage
  • Dashcams
We are consistently solicited by other new and existing tracking providers. We are happy with Motive and as long as you keep innovating and optimizing available tools we will stay.

Evaluating Motive and Competitors

  • Scalability
  • Ease of Use
The cost to scale our fleet is minimal compared to the advantages of having Motive. It is easy to use and easy to train new employees on the system.
I would not change a thing.

Motive Implementation

None
  • Implemented in-house
  • Connecting drivers to unit
  • having the correct cable even though VIN was provided

Motive Training

  • Online Training
Trainer was hard to understand but very knowledgeable in my needs.

Motive Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we are not at the scale of support needed for premium support.
I was having trouble recognizing a new driver. Motive support was quickly able to help and resolve my issue.

Using Motive

I would like to see an easier user interface with all available miles and locations for active drivers. If the user interface was easier to help with IFTA and fuel usage it would solve a lot of my issues and make more of my days available for other tasks.
ProsCons
Like to use
Easy to use
Quick to learn
Feel confident using
None
  • Driver tacking
  • Driver visibility
  • Fleet Usage visibility
  • Back-end driver addition and connection to unit
  • Inactivating drivers and activating a new one on the same unit
  • choosing correct cable even though VIN is provided when ordered.
Yes, but I don't use it