What users are saying about
1 Ratings
9 Ratings
1 Ratings
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Score 10 out of 100
9 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Motus

I can speak from experience as a remote sales representative. Tracking mileage cuts into my time that could be spent on prospects and submitting more business.
Jarrod Mobley | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Pros

Motus

  • Saves time by automatically tracking mileage for me.
  • Easily submit mileage at the end of the month.
  • Easy to edit mileage if needed.
Jarrod Mobley | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Motus

  • Drains your phone battery.
Jarrod Mobley | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Alternatives Considered

Motus

No answers on this topic

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Motus

  • More time spent prospecting.
  • Able to hit objectives much easier.
Jarrod Mobley | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Motus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

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