Moveworks vs. Pure Chat by Ruby

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.

Incentivized

Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone

Incentivized

• Understanding employee questions and serving up information and answers
• Very easy to add new content into the chatbot
• Excellent customer support

Incentivized

• Online chat
• Multiple websites, multiple users
• Supervisor feature

Incentivized

• Conversations, asking users refining questions to better tailor responses

Incentivized

• Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
• Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.

Incentivized

Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.

Incentivized

• 22% reduction in calls to support channels
• Employee growth without needing to add support personnel

Incentivized

• Instant connection with our clients and prospects
• Expanded our ability to increase client contact efficiency
• Allows us to stay up to date with the ever changing demand of consumers

Incentivized