What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

mParticle

Particle is suitable for any company that needs to configure multiple devices and have better control over them.
The benefits are many, from computer integration, integration with DBA, also integrable with RPA.
Yolanda Thornton | TrustRadius Reviewer

SessionM

SessionM is ideal for enterprise restaurants, brands, and organizations to build and drive loyal behaviors via technology platforms. They've built their system via robust APIs integrations, but are now diving into a white label app system that allows smaller brands (100 units+) to utilize their incredible technology in their own brand, as opposed to just bigger players. They're the best at what they do.
Ali Rauch | TrustRadius Reviewer

Pros

mParticle

  • Particle is simple to use and accessible to any user.
  • The servers housed in the data center allow us to respond to any problem
  • Through the interface the data is analyzed in a very simple way.
  • Ideal interface for the exploitation of our devices, computers and mobile phones.
  • The interface for iOTs allows us to interact with the system in a few steps.
  • It allows, among other things, the display of information calculated from the data collected from different iOTs, in an understandable way.
Yolanda Thornton | TrustRadius Reviewer

SessionM

  • Using data science to determine guest tendencies and actions: their system is incredibly smart and tracks historical actions to guess/estimate future actions, and creating programs to influence those actions.
  • Integrated communication platforms to speak to all of our guests within various tactics—email, push notifications, text messages, in-app messages, etc.
  • Loyalty management & CRM: creating and managing a program that runs consistently across the system.
Ali Rauch | TrustRadius Reviewer

Cons

mParticle

  • Data leakage outside our company.
  • Storage is done in the cloud.
  • Wifi, microwave, remote controlled objects ... can interrupt iOT operation.
Yolanda Thornton | TrustRadius Reviewer

SessionM

  • Some improvement could be made on their integrations process with all platforms (olo, monkey media, etc.).
Ali Rauch | TrustRadius Reviewer

Support Rating

mParticle

mParticle 9.0
Based on 1 answer
Efficient integration of multiple devices very well integrated and with a minimum implementation time.
Yolanda Thornton | TrustRadius Reviewer

SessionM

No score
No answers yet
No answers on this topic

Alternatives Considered

mParticle

No answers on this topic

SessionM

SessionM was light years ahead of Fishbowl, in the data science tendency assumptions that are built into the system, plus they don't offer an app for your brand to use. You'd have to employ a 3rd vendor to manage that. It's also important to note that SessionM sees ALL guests and POS content in the system, not just loyalty identified transactions.
Ali Rauch | TrustRadius Reviewer

Return on Investment

mParticle

  • It ensures very good results, with recovery of the investment in a short time.
Yolanda Thornton | TrustRadius Reviewer

SessionM

  • Our work with SessionM has been so incredibly impactful to our brand loyal guests, and the value they bring to our brand. For example, our loyal guests are worth $100+ more than our non-loyalty guests.
Ali Rauch | TrustRadius Reviewer

Pricing Details

mParticle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SessionM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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