What users are saying about
6 Ratings
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Score 9.2 out of 100
3 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

MURAL (formerly Mural.ly)

It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Faye Sadler-Clark | TrustRadius Reviewer

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MURAL (formerly Mural.ly)
9.0
SAP Jam
6.5
Mobile Access
MURAL (formerly Mural.ly)
9.0
SAP Jam
5.0
Search
MURAL (formerly Mural.ly)
9.0
SAP Jam
8.0
Visual planning tools
MURAL (formerly Mural.ly)
9.0
SAP Jam

Communication

MURAL (formerly Mural.ly)
9.6
SAP Jam
8.0
Chat
MURAL (formerly Mural.ly)
9.0
SAP Jam
9.0
Notifications
MURAL (formerly Mural.ly)
10.0
SAP Jam
9.0
Discussions
MURAL (formerly Mural.ly)
9.0
SAP Jam
10.0
Internal knowledgebase
MURAL (formerly Mural.ly)
10.0
SAP Jam
6.0
Integrates with Outlook
MURAL (formerly Mural.ly)
10.0
SAP Jam
Surveys
MURAL (formerly Mural.ly)
SAP Jam
6.0

File Sharing & Management

MURAL (formerly Mural.ly)
9.9
SAP Jam
8.3
Versioning
MURAL (formerly Mural.ly)
10.0
SAP Jam
8.0
Video files
MURAL (formerly Mural.ly)
10.0
SAP Jam
7.0
Document collaboration
MURAL (formerly Mural.ly)
10.0
SAP Jam
8.0
Access control
MURAL (formerly Mural.ly)
10.0
SAP Jam
10.0
Advanced security features
MURAL (formerly Mural.ly)
9.0
SAP Jam
10.0
Integrates with Google Drive
MURAL (formerly Mural.ly)
10.0
SAP Jam
Device sync
MURAL (formerly Mural.ly)
10.0
SAP Jam
Audio files
MURAL (formerly Mural.ly)
SAP Jam
7.0

Pros

MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Faye Sadler-Clark | TrustRadius Reviewer

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Cons

MURAL (formerly Mural.ly)

  • The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
  • Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Faye Sadler-Clark | TrustRadius Reviewer

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Usability

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Support Rating

MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Faye Sadler-Clark | TrustRadius Reviewer

SAP Jam

SAP Jam 2.0
Based on 1 answer
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MURAL (formerly Mural.ly)

No answers on this topic

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Return on Investment

MURAL (formerly Mural.ly)

  • Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Faye Sadler-Clark | TrustRadius Reviewer

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Pricing Details

MURAL (formerly Mural.ly)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MURAL (formerly Mural.ly)
10.0
SAP Jam
5.0

Likelihood to Renew

MURAL (formerly Mural.ly)
SAP Jam
4.0

Usability

MURAL (formerly Mural.ly)
SAP Jam
5.0

Support Rating

MURAL (formerly Mural.ly)
9.0
SAP Jam
2.0

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