Mural vs. SAP Jam

I've recommended MURAL to a lot of people in a lot of fields. This is a great tool for any group of people that might stand around a white board if they were in person. Even if they are in person, I still recommend it pretty often because, unlike a white board, MURAL is virtual, so it can go offline with you. I've recommended it to other Software Teams, individual software developers, engineering teams, Sales Managers, Office Staff, Manufacturing teams, and more.

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)

Incentivized

• enables easy for all collaboration especially in the hybrid environment
• makes brainstorming better as users can create digital sticky notes, draw diagrams, and add images to visually represent concepts and ideas
• it helps to visualize data effectively - users can create charts, graphs, and diagrams to present data-driven insights to team members and stakeholders

Incentivized

• Easy to setup.
• Template-based group creation.
• Permissions are either inherited or set at the group-level by group owners.

• It'd be nice that the zoom regulation could be easier to manage
• The advanced features are a little bit easy to adopt. Why not adding some agile trainings, or some other tools to facilitate their adoption
• A faster and easier way to Integrate with ms office

Incentivized

• Multiple selection limitations
• Error proofing in wrong command
• Multiple time confirmation
• Multiple time checkbox

Incentivized

We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.

Incentivized

Overall, MURAL is really easy to use, but there are a couple downsides. It's really easy to make areas of the board consistent because double clicking adds stickies that match those around the current one. It's really easy to connect the elements. And it's really easy to organize elements. Inconsistent controls, Panning, Line Connections, and latency are the only issues I had. My biggest issue is that the MURAL mouse buttons are very different from
most similar software. This always causes me problems switching to a
graphics software or 3D modelling software. Because MURAL uses the same button to pan and move elements, it's really easy to move things when panning around. The lines can also be a (sometimes huge) problem because thew will occasionally disappear or connect to things incorrectly. I think this is tied to latency issues which, in addition to causing phantom lines, can sometimes cause confusion to your team.

It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around

Incentivized

Chat support tends to get back to you within a few hours and are always helpful.

We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.

Incentivized

Mural was easier to use and share compared with Whiteboard. Whiteboard's functionality is limited. It is also integrated into Teams in an odd way that makes it difficult for team members to refer to old whiteboards. Mural as a stand alone web app is better.

Incentivized

We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.

• Mural allows us to draft communications for clients that aim to increase the NPS of the organization
• Mural allows us to keep up with the agile framework, which reduces Time to Market of our products and initiatives
• Mural allows us to identify blockers in our day to day tasks, which reduces the Cicle Time of our Kanban cards

Incentivized

• Automation in process
• Ease of communication
• Lack of change notification
• Lack of multiple selection search

Incentivized