What users are saying about
1 Ratings
Top Rated
252 Ratings
1 Ratings
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Score 7 out of 100
Top Rated
252 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

MyCommerce

DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup
Stanislav Novak | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

MyCommerce
Salesforce Commerce Cloud
7.9
Product catalog & listings
MyCommerce
Salesforce Commerce Cloud
8.2
Product management
MyCommerce
Salesforce Commerce Cloud
7.8
Bulk product upload
MyCommerce
Salesforce Commerce Cloud
7.8
Branding
MyCommerce
Salesforce Commerce Cloud
8.4
Mobile storefront
MyCommerce
Salesforce Commerce Cloud
7.5
Product variations
MyCommerce
Salesforce Commerce Cloud
7.9
Website integration
MyCommerce
Salesforce Commerce Cloud
8.3
Visual customization
MyCommerce
Salesforce Commerce Cloud
8.2
CMS
MyCommerce
Salesforce Commerce Cloud
7.5

Online Shopping Cart

MyCommerce
Salesforce Commerce Cloud
7.6
Abandoned cart recovery
MyCommerce
Salesforce Commerce Cloud
7.3
Checkout user experience
MyCommerce
Salesforce Commerce Cloud
7.8

Online Payment System

MyCommerce
Salesforce Commerce Cloud
8.1
eCommerce security
MyCommerce
Salesforce Commerce Cloud
8.1

eCommerce Marketing

MyCommerce
Salesforce Commerce Cloud
7.9
Promotions & discounts
MyCommerce
Salesforce Commerce Cloud
8.1
Personalized recommendations
MyCommerce
Salesforce Commerce Cloud
7.8
SEO
MyCommerce
Salesforce Commerce Cloud
7.8

eCommerce Business Management

MyCommerce
Salesforce Commerce Cloud
7.8
Multi-site management
MyCommerce
Salesforce Commerce Cloud
7.7
Order processing
MyCommerce
Salesforce Commerce Cloud
8.1
Inventory management
MyCommerce
Salesforce Commerce Cloud
8.1
Shipping
MyCommerce
Salesforce Commerce Cloud
7.4
Custom functionality
MyCommerce
Salesforce Commerce Cloud
7.7

Pros

MyCommerce

  • Almost fully customized templates
  • Very simple subscription flow
  • Allows to generate license on the fly using callback to back-end server
  • Very good technical support
Stanislav Novak | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

MyCommerce

  • Definitely need Web-based API to manage subscription including changes in renewal date
  • Add more languages (especially Arabic)
  • Redirect user to PayPal directly without entering to shopping cart
Stanislav Novak | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

MyCommerce

MyCommerce 7.0
Based on 1 answer
DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.
Stanislav Novak | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

MyCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

MyCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

MyCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

MyCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

MyCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

MyCommerce

We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
Stanislav Novak | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

MyCommerce

  • Works well with credit card renewals
  • Strong fraud detection system (very important)
  • Doesn't work well with PayPal renewals
  • High enough fee
  • Overall DR is good in this area
Stanislav Novak | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Pricing Details

MyCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MyCommerce
7.0
Salesforce Commerce Cloud
8.8

Likelihood to Renew

MyCommerce
7.0
Salesforce Commerce Cloud
7.8

Usability

MyCommerce
Salesforce Commerce Cloud
8.0

Reliability and Availability

MyCommerce
Salesforce Commerce Cloud
8.0

Performance

MyCommerce
Salesforce Commerce Cloud
9.0

Support Rating

MyCommerce
Salesforce Commerce Cloud
9.0

In-Person Training

MyCommerce
Salesforce Commerce Cloud
8.0

Implementation Rating

MyCommerce
Salesforce Commerce Cloud
8.0

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