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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MySQL

    Score8.4 out of 10
    N/AMySQL is a popular open-source relational and embedded database, now owned by Oracle.N/A

    Oracle Siebel CRM

    Score8.3 out of 10
    N/AAn enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
    Pricing
    MySQLOracle Siebel CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MySQLOracle Siebel CRM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MySQLOracle Siebel CRM
    Considered Both Products
    Oracle
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    49 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    51 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    51 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    46 Answers
    No answers on this topic
    Features
    MySQLOracle Siebel CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.3
    20 Ratings
    17% above category average
    Customer data management / contact management00 Ratings9.419 Ratings
    Workflow management00 Ratings10.019 Ratings
    Territory management00 Ratings9.015 Ratings
    Opportunity management00 Ratings9.418 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings9.014 Ratings
    Contract management00 Ratings9.414 Ratings
    Quote & order management00 Ratings9.413 Ratings
    Interaction tracking00 Ratings9.015 Ratings
    Channel / partner relationship management00 Ratings9.411 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.5
    19 Ratings
    21% above category average
    Case management00 Ratings9.417 Ratings
    Call center management00 Ratings10.014 Ratings
    Help desk management00 Ratings9.012 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.4
    14 Ratings
    19% above category average
    Lead management00 Ratings9.412 Ratings
    Email marketing00 Ratings9.414 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.1
    15 Ratings
    17% above category average
    Task management00 Ratings9.414 Ratings
    Billing and invoicing management00 Ratings9.09 Ratings
    Reporting00 Ratings9.014 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    8.7
    17 Ratings
    13% above category average
    Forecasting00 Ratings8.413 Ratings
    Pipeline visualization00 Ratings9.014 Ratings
    Customizable reports00 Ratings8.816 Ratings
    Customization
    Comparison of Customization features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.4
    18 Ratings
    21% above category average
    Custom fields00 Ratings9.418 Ratings
    Custom objects00 Ratings9.418 Ratings
    Scripting environment00 Ratings8.815 Ratings
    API for custom integration00 Ratings10.016 Ratings
    Security
    Comparison of Security features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.2
    17 Ratings
    9% above category average
    Single sign-on capability00 Ratings9.416 Ratings
    Role-based user permissions00 Ratings9.016 Ratings
    Social CRM
    Comparison of Social CRM features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.3
    10 Ratings
    21% above category average
    Social data00 Ratings9.010 Ratings
    Social engagement00 Ratings9.610 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.5
    13 Ratings
    23% above category average
    Marketing automation00 Ratings9.413 Ratings
    Compensation management00 Ratings9.69 Ratings
    Platform
    Comparison of Platform features of MySQL and Oracle Siebel CRM
    Feature
    MySQL
    -
    Ratings
    Oracle Siebel CRM
    9.6
    12 Ratings
    23% above category average
    Mobile access00 Ratings9.612 Ratings
    Best Alternatives
    MySQLOracle Siebel CRM
    Small Businesses
    MariaDB Platform
    Score9.1 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    PostgreSQL
    Score8.8 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SQLite
    Score8 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MySQLOracle Siebel CRM
    Likelihood to Recommend
    8.5
    (146 ratings)
    8.0
    (22 ratings)
    Likelihood to Renew
    9.0
    (5 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (18 ratings)
    9.4
    (4 ratings)
    Support Rating
    9.0
    (3 ratings)
    3.0
    (2 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    MySQLOracle Siebel CRM
    Likelihood to Recommend
    Oracle
    MySQL is best suited for applications on platform like high-traffic content-driven websites, small-scale web apps, data warehouses which regards light analytical workloads. However its less suited for areas like enterprise data warehouse, OLAP cubes, large-scale reporting, applications requiring flexible or semi-structured data like event logging systems, product configurations, dynamic forms.
    Incentivized
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    Oracle
    As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
    Incentivized
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    Pros
    Oracle
    • Stable - it just runs, with minimal downtime or errors
    • Fast - well-structured data is quickly written and read
    • Secure - MySQL is easy to keep data secure from people and applications that shouldn't see it
    • Easy to use - SQL is industry standard so no problems with adding, editing and reading data stored in MySQL
    Incentivized
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    Oracle
    • Great data model: the out of the box version comes with standard objects that support most of the industries business models: Finance, Communications, Utilities, Public Sector, Life Sciences to name a few.
    • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
    • Lots of resources available on the product
    • Supported by Oracle one of the world leader in IT
    • Multiple developers can configure and test concurrently in their own workspace and then merge the result in the main application.
    Incentivized
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    Cons
    Oracle
    • Learning curve: is big. Newbies will face problems in understanding the platform initially. However, with plenty of online resources, one can easily find solutions to problems and learn on the go.
    • Backup and restore: MySQL is not very seamless. Although the data is never ruptured or missed, the process involved is not very much user-friendly. Maybe, a new command-line interface for only the backup-restore functionality shall be set up again to make this very important step much easier to perform and maintain.
    Incentivized
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    Oracle
    • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
    • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
    • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
    Incentivized
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    Likelihood to Renew
    Oracle
    For teaching Databases and SQL, I would definitely continue to use MySQL. It provides a good, solid foundation to learn about databases. Also to learn about the SQL language and how it works with the creation, insertion, deletion, updating, and manipulation of data, tables, and databases. This SQL language is a foundation and can be used to learn many other database related concepts.
    Incentivized
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    Oracle
    No answers on this topic
    Usability
    Oracle
    I give MySQL a 9/10 overall because I really like it but I feel like there are a lot of tech people who would hate it if I gave it a 10/10. I've never had any problems with it or reached any of its limitations but I know a few people who have so I can't give it a 10/10 based on those complaints.
    Read full review
    Oracle
    Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
    Incentivized
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    Support Rating
    Oracle
    We have never contacted MySQL enterprise support team for any issues related to MySQL. This is because we have been using primarily the MySQL Server community edition and have been using the MySQL support forums for any questions and practical guidance that we needed before and during the technical implementations. Overall, the support community has been very helpful and allowed us to make the most out of the community edition.
    Incentivized
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    Oracle
    We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
    Incentivized
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    Implementation Rating
    Oracle
    1. Estimate your data size. 2. Test, test, and test.
    Incentivized
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    Oracle
    No answers on this topic
    Alternatives Considered
    Oracle
    MongoDB has a dynamic schema for how data is stored in 'documents' whereas MySQL is more structured with tables, columns, and rows. MongoDB was built for high availability whereas MySQL can be a challenge when it comes to replication of the data and making everything redundant in the event of a DR or outage.
    Incentivized
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    Oracle
    We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
    Incentivized
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    Return on Investment
    Oracle
    • As it is an open source solution through community solution, we can use it in a multitude of projects without cost license
    • The acquisition by Oracle makes you need to contract support for the enterprise version
    • If you have knowledge about oracle databases, you can get more out of the enterprise version
    Incentivized
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    Oracle
    • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
    • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
    • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
    Read full review
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