What users are saying about
5 Ratings
11 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.5

    SurveyLab

    85%

    SurveySparrow

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 3/3 features

    Survey templates

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Themes

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Custom logo/branding

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Content

    8.8

    SurveyLab

    88%

    SurveySparrow

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 3/3 features

    Changes to live survey

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Question design help

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Multiple question types

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Logic

    9.1

    SurveyLab

    91%

    SurveySparrow

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 1/1 features

    Survey logic flexibility

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.5

    SurveyLab

    85%

    SurveySparrow

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 5/5 features

    Response tracking

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Data export

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Custom reports

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Administration & Security

    8.6

    SurveyLab

    86%

    SurveySparrow

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 2/2 features

    Access controls

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Compliance

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Distribution

    9.1

    SurveyLab

    91%

    SurveySparrow

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Respondent restrictions

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • SurveySparrow is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    SurveyLab

    91%
    1 Rating
    10.0

    SurveySparrow

    100%
    3 Ratings

    Usability

    SurveyLab

    N/A
    0 Ratings
    9.0

    SurveySparrow

    90%
    1 Rating

    Support Rating

    SurveyLab

    N/A
    0 Ratings
    9.0

    SurveySparrow

    90%
    1 Rating

    Likelihood to Recommend

    7 Points Ltd.

    MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
    Read full review

    SurveySparrow

    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
    Read full review

    Pros

    7 Points Ltd.

    • They have great support that always will help you.
    • MySurveyLab is very flexible. Some things can be done in several ways.
    • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
    • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
    • They have a mobile application that can collect responses offline(!)
    Read full review

    SurveySparrow

    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Read full review

    Cons

    7 Points Ltd.

    • Summary export in Excel could be nicer.
    • Tags in the left menu could be more intuitive.
    Read full review

    SurveySparrow

    • Add custom CSS for Premium plan.
    Read full review

    Pricing Details

    SurveyLab

    Starting Price

    Editions & Modules

    SurveyLab editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SurveySparrow

      Starting Price

      $39 quarterly 500 responses per month

      Editions & Modules

      SurveySparrow editions and modules pricing
      EditionModules
      Basic$1171
      Premium$1772
      Business$5973
      Enterprise$2,0974
      CX Premium$1,4975
      CX Basic$5976

      Footnotes

      1. quarterly 500 responses per month
      2. quarterly 2,000 responses per month
      3. quarterly 10,000 responses per month
      4. quarterly 50,000 responses per month
      5. quarterly 10,000 responses per month
      6. quarterly 1,000 responses per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      7 Points Ltd.

      No answers on this topic

      SurveySparrow

      User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
      Read full review

      Support Rating

      7 Points Ltd.

      No answers on this topic

      SurveySparrow

      The support team is just a call away and also provides email support.
      Read full review

      Alternatives Considered

      7 Points Ltd.

      Read full review

      SurveySparrow

      We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
      Read full review

      Return on Investment

      7 Points Ltd.

      • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
      Read full review

      SurveySparrow

      • Very simple and intuitive interface.
      • Easy to set-up and use - pays off quickly.
      Read full review

      Screenshots

      Add comparison