What users are saying about
5 Ratings
2 Ratings
5 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
SurveySparrow
7.7
Survey templates
SurveyLab
7.3
SurveySparrow
8.1
Themes
SurveyLab
9.1
SurveySparrow
8.1
Custom logo/branding
SurveyLab
9.1
SurveySparrow
7.1

Survey Content

SurveyLab
8.8
SurveySparrow
9.8
Changes to live survey
SurveyLab
9.1
SurveySparrow
10.0
Question design help
SurveyLab
8.2
SurveySparrow
10.0
Multiple question types
SurveyLab
9.1
SurveySparrow
9.5

Survey Logic

SurveyLab
9.1
SurveySparrow
10.0
Survey logic flexibility
SurveyLab
9.1
SurveySparrow
10.0

Survey Reporting & Analytics

SurveyLab
8.5
SurveySparrow
9.1
Response tracking
SurveyLab
7.3
SurveySparrow
10.0
Data export
SurveyLab
8.2
SurveySparrow
8.6
Standard reports
SurveyLab
9.1
SurveySparrow
9.5
Custom reports
SurveyLab
9.1
SurveySparrow
8.5
Analytics
SurveyLab
9.1
SurveySparrow
8.6

Survey Administration & Security

SurveyLab
8.6
SurveySparrow
10.0
Access controls
SurveyLab
8.2
SurveySparrow
10.0
Compliance
SurveyLab
9.1
SurveySparrow
10.0

Survey Distribution

SurveyLab
9.1
SurveySparrow
10.0
Vendor-offered crowdsourcing
SurveyLab
9.1
SurveySparrow
10.0
Respondent restrictions
SurveyLab
9.1
SurveySparrow
10.0

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
SurveySparrow
9.5

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