What users are saying about
71 Ratings
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Score 7.8 out of 100
45 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • N-able N-central is rated higher in 2 areas: Usability, Support Rating
  • SolarWinds Engineer's Toolset is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.9

N-able N-central

69%
21 Ratings
8.3

SolarWinds Engineer's Toolset

83%
12 Ratings

Likelihood to Renew

9.1

N-able N-central

91%
2 Ratings

SolarWinds Engineer's Toolset

N/A
0 Ratings

Usability

9.1

N-able N-central

91%
3 Ratings
8.2

SolarWinds Engineer's Toolset

82%
1 Rating

Support Rating

8.8

N-able N-central

88%
14 Ratings
8.2

SolarWinds Engineer's Toolset

82%
1 Rating

Implementation Rating

8.4

N-able N-central

84%
4 Ratings

SolarWinds Engineer's Toolset

N/A
0 Ratings

Likelihood to Recommend

N-able

N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
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SolarWinds

I have found the toolset especially useful for scanning subnets to discover devices, and for setting up temporary real-time monitors when we are troubleshooting or setting up new connections. The most useful aspect has been the ability to apply the tools to help troubleshoot and pinpoint intermittent issues. More general tools like Orion often do not have the granularity to detect issues like intermittent packet loss which are especially impactful to applications like Voice. The toolset gives us another level of capability to dig into issues.
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Pros

N-able

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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SolarWinds

  • Various monitoring
  • Stores history
  • Suggests indices
  • Helps to find the SQL query text
  • Helps to see what machines/users the bad queries are coming from
  • Shows current blocking session
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Cons

N-able

  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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SolarWinds

  • Its one of the more expensive solutions
  • Quite difficult to understand as a beginner
  • Name has been tarnished due to the password leak
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Pricing Details

N-able N-central

Starting Price

Editions & Modules

N-able N-central editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SolarWinds Engineer's Toolset

    Starting Price

    $1,585 Per Instance

    Editions & Modules

    SolarWinds Engineer's Toolset editions and modules pricing
    EditionModules
    One Time Price15851

    Footnotes

    1. Per Instance

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    N-able

    Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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    SolarWinds

    No answers on this topic

    Usability

    N-able

    The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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    SolarWinds

    Very easy to use and intuitive. Just be careful with the WAN Killer...it does what it says.
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    Support Rating

    N-able

    For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
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    SolarWinds

    Our organization uses it regularly. It is reliable, and we keep finding new uses for it
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    Implementation Rating

    N-able

    Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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    SolarWinds

    No answers on this topic

    Alternatives Considered

    N-able

    N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
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    SolarWinds

    I haven't compared any tools similar to SolarWinds Engineer's Toolset. This might be because I'm pretty biased when it comes to monitoring, and reporting solutions. I've found that SolarWinds provides the biggest bang for the buck in my opinion. I'm sure there are other solutions on the market that compete, but I haven't tried any of them because I've been very satisfied with SolarWinds.
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    Return on Investment

    N-able

    • Reduced time to manage and support servers and endpoints.
    • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
    • The subscription cost associated with N-central, to our clients has a good profit margin for us.
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    SolarWinds

    • Spend less time downloading free buggy tools
    • All the tools in one spot, so you don't have to look around for tools
    • Get to the solution sooner
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    Screenshots

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