N-able N-central vs. Vercara UltraWPM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able N-central
Score 8.3 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
Vercara UltraWPM
Score 7.0 out of 10
N/A
Vercara UltraWPM (formerly Neustar Web Performance Management, based on Webmetrics) is used to find and fix problems that impact connected customers: unavailable websites, slow-loading pages, and failing applications.N/A
Pricing
N-able N-centralVercara UltraWPM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able N-centralVercara UltraWPM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
N-able N-centralVercara UltraWPM
Top Pros
Top Cons
Features
N-able N-centralVercara UltraWPM
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
N-able N-central
7.2
6 Ratings
3% below category average
Vercara UltraWPM
7.5
1 Ratings
3% below category average
Remote monitoring9.26 Ratings8.01 Ratings
Network device monitoring8.06 Ratings00 Ratings
Automated alerts and notifications00 Ratings7.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
N-able N-central
8.7
7 Ratings
15% above category average
Vercara UltraWPM
-
Ratings
Patch Management8.77 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
N-able N-central
-
Ratings
Vercara UltraWPM
6.3
1 Ratings
19% below category average
Performance data reports00 Ratings9.01 Ratings
Customizable reporting00 Ratings5.01 Ratings
Data visualization00 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
N-able N-central
-
Ratings
Vercara UltraWPM
7.0
1 Ratings
11% above category average
Administrator access control00 Ratings7.01 Ratings
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User Ratings
N-able N-centralVercara UltraWPM
Likelihood to Recommend
8.1
(25 ratings)
7.0
(1 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
7.0
(7 ratings)
-
(0 ratings)
Support Rating
1.0
(8 ratings)
-
(0 ratings)
Implementation Rating
8.4
(2 ratings)
-
(0 ratings)
User Testimonials
N-able N-centralVercara UltraWPM
Likelihood to Recommend
N-able
N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into.
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Vercara (formerly Neustar Security Services)
If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
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Pros
N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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Vercara (formerly Neustar Security Services)
  • It allows access to a history of checks, how much time they took, and if any errors were detected.
  • It can alert several people, or many in a group, for information related to the application availability.
  • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
Read full review
Cons
N-able
  • Customer support just points to online guides and I feel they aren't helpful.
  • During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services.
  • In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice.
  • In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work.
  • In my opinion, monitoring software deployments is painful.
  • The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up.
  • In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company.
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Vercara (formerly Neustar Security Services)
  • The interface can be buggy.
  • We have experienced false positives of a system outage that was not accurate.
  • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
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Likelihood to Renew
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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Vercara (formerly Neustar Security Services)
No answers on this topic
Usability
N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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Vercara (formerly Neustar Security Services)
No answers on this topic
Support Rating
N-able
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
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Vercara (formerly Neustar Security Services)
No answers on this topic
Implementation Rating
N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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Vercara (formerly Neustar Security Services)
No answers on this topic
Alternatives Considered
N-able
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
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Vercara (formerly Neustar Security Services)
To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
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Return on Investment
N-able
  • We have lost hundreds of hours on the phone/emailing support with no resolution for any of our issues
  • We had to move all of our services away which was very painful
  • Staff satisfaction was low having to deal with this company
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Vercara (formerly Neustar Security Services)
  • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
  • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
  • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
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ScreenShots

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control