Neustar WebMetrics -- Your site availability at a glance
Tyler Twitchell | TrustRadius Reviewer
May 22, 2019

Neustar WebMetrics -- Your site availability at a glance

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Neustar WebMetrics

Neustar acts as the robot that mimics how a user would interact with our application. It attempts a login, tries to access some data in our systems by clicking on some specific options, retrieves some data and logs out again. This process shows, from a very rudimentary perspective, that our systems are up and functioning and respond in an amount of time that gauges everything is more or less working as expected. It is mainly used by our developers and operations teams to verify that code is working and deployed as expected, and that our site is up.
  • It allows access to a history of checks, how much time they took, and if any errors were detected.
  • It can alert several people, or many in a group, for information related to the application availability.
  • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
  • The interface can be buggy.
  • We have experienced false positives of a system outage that was not accurate.
  • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
  • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
  • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
  • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.

Neustar Webmetrics Feature Ratings

Remote monitoring
8
Network device monitoring
Not Rated
Multiple Server Monitoring
Not Rated
Multi-device monitoring
Not Rated
Automated alerts and notifications
7
Performance data reports
9
Customizable reporting
5
Data visualization
5
Risk analysis
Not Rated
Adinistraor access control
7