SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
N/A
XEOX
Score 10.0 out of 10
N/A
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of inventory and software.
$1.50
per month per installation
Pricing
N-able N-sight RMM
XEOX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able N-sight RMM
XEOX
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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More Pricing Information
Community Pulse
N-able N-sight RMM
XEOX
Features
N-able N-sight RMM
XEOX
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
N-able N-sight RMM
10.0
15 Ratings
31% above category average
XEOX
-
Ratings
Remote monitoring
10.015 Ratings
00 Ratings
Network device monitoring
10.014 Ratings
00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.
However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!
It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.
The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
The support answers withing hours (sometimes even minutes) on working days. One can also arrange a one-to-one meeting with them to go over specific needs. They even advised me on creating a good patch plan and shared their knowledge of patch management with me. Everything without any additional costs besides the standard licenses.
SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
