Narvar vs. ShipMonk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Narvar
Score 8.6 out of 10
N/A
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
ShipMonk
Score 10.0 out of 10
N/A
ShipMonk headquartered in Ft. Lauderdale supports eCommerce order fulfillment by providing what they present as a personal and attentive fulfillment and inventory management solution for today's global economy, a multichannel order fulfillment service and software designed to enable SMBs to focus on building their brand and achieving next-level growth.N/A
Pricing
NarvarShipMonk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NarvarShipMonk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
NarvarShipMonk
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Webgility
Webgility
Score 8.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10

No answers on this topic

Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
NarvarShipMonk
Likelihood to Recommend
8.4
(5 ratings)
10.0
(1 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
NarvarShipMonk
Likelihood to Recommend
Narvar
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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ShipMonk
It's well-suited for companies of a smaller size that want to easily manage their shipping needs. When you are working in a small team environment you often are tasked with "wearing multiple hats", that's when a shipping software like ShipMonk comes in handy. People can collaborate and work on the same task at the same time.
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Pros
Narvar
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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ShipMonk
  • The user interface is excellent
  • Easy to use
  • Great integration
  • Cost friendly
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Cons
Narvar
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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ShipMonk
  • Direct integration to certain ERPs
  • Add "How-to" videos
  • More frequent updates
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Support Rating
Narvar
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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ShipMonk
No answers on this topic
Alternatives Considered
Narvar
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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ShipMonk
ShipMonk often offers better pricing and user interface which stacks up really well against their similar competitors. As a small business, you often look for all kinds of ways to help your company save money where it can, and when you can do that in one of the most costly departments (shipping) it's an easy choice to make.
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Return on Investment
Narvar
  • Not sure we could attribute ROI to this tool.
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ShipMonk
  • Saves tons of time having all vendors under one roof.
  • Easy collaborations
  • Saves money in the long run
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ScreenShots