What users are saying about
8 Ratings
1 Rating
8 Ratings
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Score 8.2 out of 100
1 Rating
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Score 10 out of 100

Attribute Ratings

  • ShipMonk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Narvar

80%
5 Ratings
10.0

ShipMonk

100%
1 Rating

Support Rating

8.0

Narvar

80%
2 Ratings

ShipMonk

N/A
0 Ratings

Likelihood to Recommend

Narvar

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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ShipMonk

It's well-suited for companies of a smaller size that want to easily manage their shipping needs. When you are working in a small team environment you often are tasked with "wearing multiple hats", that's when a shipping software like ShipMonk comes in handy. People can collaborate and work on the same task at the same time.
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Pros

Narvar

  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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ShipMonk

  • The user interface is excellent
  • Easy to use
  • Great integration
  • Cost friendly
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Cons

Narvar

  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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ShipMonk

  • Direct integration to certain ERPs
  • Add "How-to" videos
  • More frequent updates
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Pricing Details

Narvar

Starting Price

Editions & Modules

Narvar editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ShipMonk

    Starting Price

    Editions & Modules

    ShipMonk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Narvar

      Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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      ShipMonk

      No answers on this topic

      Alternatives Considered

      Narvar

      At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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      ShipMonk

      ShipMonk often offers better pricing and user interface which stacks up really well against their similar competitors. As a small business, you often look for all kinds of ways to help your company save money where it can, and when you can do that in one of the most costly departments (shipping) it's an easy choice to make.
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      Return on Investment

      Narvar

      • Not sure we could attribute ROI to this tool.
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      ShipMonk

      • Saves tons of time having all vendors under one roof.
      • Easy collaborations
      • Saves money in the long run
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