Likelihood to Recommend Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
Read full review Harbortouch is a powerful and robust POS system. After using other methods and training on a couple of different designs, Harbortouch is far ahead of the rest regarding functionality, ease of use, and error-free transactions. It has an excellent reporting tool that is easy to use and "item" editing features that make using the system quick and easy. As checkout is in process, and the customer keeps changing their mind, or the cashier makes errors, the system makes it very quick and easy to edit to keep the transaction in process.
Read full review Pros Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process. Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate. Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service. Read full review Solid robust system Easy use from entering to editing Great reporting Read full review Cons Sometimes you need tech support to help add or delete tabs. The programs are always growing and updating so sometimes you need assistance. The tech support isn't always available or takes time for them to respond. Read full review Harbortouch as well as many other "large" companies these days could use improvement in the customer service/technical department. An easy reset button would be nice for the occasion the card reader locks up Read full review Usability Overall, Aloha POS's usability is phenomenal. The interface is extremely easy to navigate through. All buttons and tabs are easy to add or delete. Having a piece of software that is easy to toggle through creates a much more efficient workplace. I love the ease of use. A brand new employee can jump right into the system and use it with no issues.
Read full review Support Rating There were a lot of instances where I had to call back or a problem wasn't resolved, specifically with Aloha loyalty.
Read full review Alternatives Considered Aloha is much better than
Revel and MICROS.
Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.
Read full review We currently use Harbortouch and
TouchBistro at our restaurant. We were going to switch to just using
TouchBistro because Harbortouch's customer support and technical team were having trouble believing we were having ongoing issues with our system. Unfortunately, it took us telling Harbortouch that we were leaving them for them to get to the root of the system's problems. Finally, they worked three days straight to fix all of the issues. We decided to keep both systems for now as Harbortouch has a much more robust system. Still, each uses different credit card processing companies, so hopefully, we can avoid downtime during our three-month, hectic tourist season. Now that Harbortouch fixed all of the issues, their system is much more robust and powerful.
Read full review Return on Investment Through reprint, we were able to identify an issue around drink sales and create a plan to increase them. We were able to speed up the check-out process, allowing us to move people through faster. Read full review Harbortouch makes each transaction very quick and easy so we can keep up during busy times to keep the orders flowing. Harbortouch has a good online system so customers can order online during our busy times when we are too busy to keep up with the phones. Harbortouch allows us to handle more orders during busy times than other systems we experimented with. Read full review ScreenShots