Nectar Desk vs. Nextiva VoIP Call Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nectar Desk
Score 8.0 out of 10
Small Businesses (1-50 employees)
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.N/A
Nextiva VoIP Call Center
Score 7.8 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$50
per user per month
Pricing
Nectar DeskNextiva VoIP Call Center
Editions & Modules
No answers on this topic
Pro
$50
per user per month
Enterprise
$100
per user per month
Offerings
Pricing Offerings
Nectar DeskNextiva VoIP Call Center
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nectar DeskNextiva VoIP Call Center
Top Pros
Top Cons
Features
Nectar DeskNextiva VoIP Call Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nectar Desk
9.2
1 Ratings
9% above category average
Nextiva VoIP Call Center
9.3
3 Ratings
10% above category average
Agent dashboard9.01 Ratings9.03 Ratings
Validate callers10.01 Ratings10.03 Ratings
Outbound response9.01 Ratings9.53 Ratings
Call forwarding10.01 Ratings9.03 Ratings
Click-to-call (CTC)10.01 Ratings8.53 Ratings
Warm transfer10.01 Ratings9.53 Ratings
Predictive dialing9.01 Ratings10.02 Ratings
Interactive voice response10.01 Ratings10.02 Ratings
REST APIs9.01 Ratings9.02 Ratings
Call scripts9.01 Ratings9.02 Ratings
Call tracking9.01 Ratings8.53 Ratings
Multichannel integration8.01 Ratings10.02 Ratings
CRM software integration8.01 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nectar Desk
8.6
1 Ratings
1% above category average
Nextiva VoIP Call Center
9.5
3 Ratings
11% above category average
Inbound call routing9.01 Ratings9.53 Ratings
Omnichannel inbound routing8.01 Ratings10.02 Ratings
Recording9.01 Ratings9.03 Ratings
Quality management9.01 Ratings9.03 Ratings
Call analytics8.01 Ratings9.03 Ratings
Historical reporting8.01 Ratings10.03 Ratings
Live reporting9.01 Ratings10.03 Ratings
Customer interaction analytics9.01 Ratings10.02 Ratings
Customer surveys00 Ratings9.02 Ratings
Best Alternatives
Nectar DeskNextiva VoIP Call Center
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nectar DeskNextiva VoIP Call Center
Likelihood to Recommend
8.0
(1 ratings)
8.0
(4 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Nectar DeskNextiva VoIP Call Center
Likelihood to Recommend
NectarDesk Inc.
I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Read full review
Nextiva
Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
Read full review
Pros
NectarDesk Inc.
  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Read full review
Nextiva
  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Read full review
Cons
NectarDesk Inc.
  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Read full review
Nextiva
  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Read full review
Support Rating
NectarDesk Inc.
No answers on this topic
Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Read full review
Alternatives Considered
NectarDesk Inc.
No answers on this topic
Nextiva
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Read full review
Return on Investment
NectarDesk Inc.
  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Read full review
Nextiva
  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
Read full review
ScreenShots

Nectar Desk Screenshots

Screenshot of Screenshot of