What users are saying about
1 Rating
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Score 8 out of 100
10 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Nectar Desk
9.2
Nextiva VoIP Call Center
10.0
Agent dashboard
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Validate callers
Nectar Desk
10.0
Nextiva VoIP Call Center
10.0
Outbound response
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Call forwarding
Nectar Desk
10.0
Nextiva VoIP Call Center
10.0
Click-to-call (CTC)
Nectar Desk
10.0
Nextiva VoIP Call Center
10.0
Warm transfer
Nectar Desk
10.0
Nextiva VoIP Call Center
10.0
Predictive dialing
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Interactive voice response
Nectar Desk
10.0
Nextiva VoIP Call Center
10.0
REST APIs
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Call scripts
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Call tracking
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Multichannel integration
Nectar Desk
8.0
Nextiva VoIP Call Center
10.0
CRM software integration
Nectar Desk
8.0
Nextiva VoIP Call Center
10.0

Workforce Optimization (WFO)

Nectar Desk
8.6
Nextiva VoIP Call Center
10.0
Inbound call routing
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Omnichannel inbound routing
Nectar Desk
8.0
Nextiva VoIP Call Center
10.0
Recording
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Quality management
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Call analytics
Nectar Desk
8.0
Nextiva VoIP Call Center
10.0
Historical reporting
Nectar Desk
8.0
Nextiva VoIP Call Center
10.0
Live reporting
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Customer interaction analytics
Nectar Desk
9.0
Nextiva VoIP Call Center
10.0
Customer surveys
Nectar Desk
Nextiva VoIP Call Center
10.0

Pros

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

Nectar Desk

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

Nectar Desk

No answers on this topic

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Screenshots

Nextiva VoIP Call Center

Pricing Details

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Nectar Desk Editions & Modules

Additional Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 per user per month

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nectar Desk
8.0
Nextiva VoIP Call Center
10.0

Support Rating

Nectar Desk
Nextiva VoIP Call Center
10.0

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