Spot by NetApp vs. Olark

CloudCheckr is fantastic for those that are purely in the Cloud as it provides everything you need under one roof for a comprehensive configuration and usage monitoring tool. It has SysLog capabilities though so you can farm out the alerts into a SIEM or other log management system, so hybrid environments could also benefit from its use.

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Olark chat is easy to set up and use. You can have more than one user logged in to monitor the chat on different computers. This makes a fast response time more likely. Although you have to be sure to keep your volume up on the computer so you hear the sound letting you know there's a chat waiting. I like that you can see the customers path through the website and you can put clickable links while you are in a chat to guide the customer to a product or a help page. Plus you can see if they actually went there. This makes it easier to upsell

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• Detailed Best Practices. It's important to align your cloud to industry best practices for security and cost—it just performs better if it's used the way it's meant to be used. AWS is very flexible, and that's great when you have special requirements, but you've got to at least know when you're using something in a non-standard way so you can think through the implications.
• Cost Reduction. Some recommendations are almost impossible to make at least for our setup, but many, many others are easy. We only have to log into CloudCheckr every few months and make a few changes for it to more than pay for itself.
• Right-Sizing. This is related to the other points, but for some reason is separate from their cost module. The metrics it's able to pull only tell half the story, so it's good to verify it's sizing recommendations before making changes. But it does show you what instances to focus on first, and even if you choose a slightly different size to move it to, it does clearly indicate it's current size isn't appropriate. And this works both ways, if the size is too big, you can save some cash by making it smaller, but if it's too small, you want to be sure to scale up before you run into performance problems.

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• Olark is user friendly for both sides of the CHAT conversation. If you are initiating the chat, or the one receiving the chat, it is extremely easy to follow and use. There are many different levels of computer use comprehension and Olark is for every level.
• Olark has reporting features to allow you to check the quality of your employees chat abilities as well as their productivity. It provides feedback for the employee themselves to also see how they are doing and take any suggestions the customer may leave for them regarding their chat experience.
• Olark is very affordable and offers you the option, at a low cost, to look bigger and more professional that you even are. We were a smaller company and has the chat option with Olark and now have grown tremendously and STILL have the Olark chat option. Olark allowed us to grow and provide professionalism to our customers .
• The Olark program allows you to set up quick responses to keep your customer from waiting, and to allow your employees to not have to retype the same response over and over. It is a great program that the employees really enjoy as well. It reminds you if you forgot to log out when you left your desk and provides your customer a quick note giving them the option to send the chat as an email inquiry instead, so you don't miss a thing.

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• CloudCheckr features have a tendency to break without warning. Functionality in place for months could suddenly stop working.
• CloudCheckr support often delays work on support tickets for fixing broken application functionality.
• The CloudCheckr platform and documentation website often crash or experience performance degradation.
• CloudCheckr cost reporting is often impacted by faulty code or broken report functionality. This can contribute to a low level of confidence in CloudCheckr's ability to deliver accurate cost reporting.

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• Not really an area of improvement for Olark specifically, but I will offer that it is incredibly important to keep in mind your company's "shopping hours" or peak traffic times (there is a Reports feature on the software that allows you to analyze peak traffic times).
• Transcript history can be a little tricky - if you're searching for a specific past conversation, sometimes you may get multiple search results and have to sift through them until you find exactly what you're looking for.
• I'd also offer that you will occasionally come across folks that are on your site to cyberbully or say nonsensical things. While there isn't an absolute fullproof way to deal with this, Olark does offer a nice "block" feature to disregard any unwanted conversations.

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To be honest, renewal decisions are not currently within my power. Hypothetically speaking, I'm very comfortable with the platform, have used it daily for nearly a year, and would see no reason to switch to anything else. The small criticisms I had are not significant enough to deter me from using Olark. It's a user friendly, effective tool for our department.

Overall, CloudCheckr covers all our AWS monitoring needs and great integration through SysLog into our SIEM to capture alerts for investigation. The reports are great and allow for an easy daily review. Small improvements could be made to the interface and better filtering in places would be good. Great product and the price is fair.

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It is simply easy and customizable to be exactly what you need it to be

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Fantastic Support team who are responsive and address question and concerns promptly with a thorough explanation and fast resolution.

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Our organization does not have any complaints about Olark's Support. Anytime we reached out to them for assistance, we received a prompt, helpful reply! As mentioned previously, we used Olark fairly basically so we didn't have too much need to work with their support team other than a few general questions here and there. They were always pleasant to work with.

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There are a few products out there that'll do an aspect or two of what CloudCheckr does, but I honestly couldn't find anything nearly as comprehensive as CloudCheckr.

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Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing their SDK is a snap as well.

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• CloudCheckr has allowed us to increase resell margins as an MSP.
• CloudCheckr has made us aware of cost savings opportunities that exceed the price of the platform itself.
• CloudCheckr has given us additional visibility that has allowed us to manage and understand cloud computing costs.

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• Olark allows my customer support team to respond to inquiries much faster than before.
• We have seen an uptick in sales as we are able to address more questions from website visitors.
• We have changed the design of our website based on chat feedback and questions obtained through Olark.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info