NetDocuments vs. Sfax

It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

• Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
• Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
• Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
• Ease of Update: Because it is Web-based, updates to the software do not require local installation.

• Fax submission tracking.
• Fax failure notification.

• Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
• Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.

• Functionality can sometimes be difficult.
• No driver compatibility with MAC operating system.

The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.

NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.

I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.

Sfax customer service is good, but can be a little slow to provide updates and solutions.

We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).

Sfax fits better with our company's needs and HIPAA compliance needs.

• Improved mobility
• Eliminated issues with strucutre
• The conversion was difficult, not ND fault, change is hard, but training and support helped.

• Sfax can be costly with high volume.
• The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.