NetDocuments vs Sfax | TrustRadius

Likelihood to Recommend

It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.

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Rick Hahn

Consultant \ Law Office Practice Management & Accounting Software

Rick Hahn Tech ServicesLegal Services, 1-10 employees

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Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

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Peter Ellison

Director Of Training And Development

MediCopyHospital & Health Care, 51-200 employees

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Pros

Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
Ease of Update: Because it is Web-based, updates to the software do not require local installation.

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Sam Catanzaro

Lead Technology Training Specilaist

Dorsey & Whitney LLPLaw Practice, 1001-5000 employees

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Fax submission tracking.
Fax failure notification.

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Peter Ellison

Director Of Training And Development

MediCopyHospital & Health Care, 51-200 employees

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Cons

Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.

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Aleksandra Kagan-Alameda

Software Application Supervisor /Paralegal

Scarinci Hollenbeck, LLCLaw Practice, 51-200 employees

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Functionality can sometimes be difficult.
No driver compatibility with MAC operating system.

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Peter Ellison

Director Of Training And Development

MediCopyHospital & Health Care, 51-200 employees

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Usability

NetDocuments 10.0

Based on 1 answer

The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.

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Verified User

C-Level Executive in Information Technology

Legal Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

NetDocuments 10.0

Based on 1 answer

NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.

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Verified User

C-Level Executive in Information Technology

Legal Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

NetDocuments 7.0

Based on 1 answer

I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.

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Verified User

Manager in Finance and Accounting

Law Practice Company, 501-1000 employees

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Sfax 7.0

Based on 1 answer

Sfax customer service is good, but can be a little slow to provide updates and solutions.

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Peter Ellison

Director Of Training And Development

MediCopyHospital & Health Care, 51-200 employees

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Alternatives Considered

We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).

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Mark Manoukian

Customer

AderantLaw Practice, 51-200 employees

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Sfax fits better with our company's needs and HIPAA compliance needs.

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Peter Ellison

Director Of Training And Development

MediCopyHospital & Health Care, 51-200 employees

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Return on Investment

Improved mobility
Eliminated issues with strucutre
The conversion was difficult, not ND fault, change is hard, but training and support helped.

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Verified User

Consultant in Customer Service

Information Technology and Services Company, 11-50 employees

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Sfax can be costly with high volume.
The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.

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Peter Ellison

Director Of Training And Development

MediCopyHospital & Health Care, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

NetDocuments

Sfax

Likelihood to Recommend

NetDocuments

Sfax

Pros

NetDocuments

Sfax

Cons

NetDocuments

Sfax

Usability

NetDocuments

Sfax

Performance

NetDocuments

Sfax

Support Rating

NetDocuments

Sfax

Alternatives Considered

NetDocuments

Sfax

Return on Investment

NetDocuments

Sfax

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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