What users are saying about
22 Ratings
4 Ratings
22 Ratings
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Score 7.8 out of 100
4 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

NetDocuments

It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.
Rick Hahn | TrustRadius Reviewer

Sfax

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.
Peter Ellison | TrustRadius Reviewer

Pros

NetDocuments

  • Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
  • Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
  • Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
  • Ease of Update: Because it is Web-based, updates to the software do not require local installation.
Sam Catanzaro | TrustRadius Reviewer

Sfax

  • Fax submission tracking.
  • Fax failure notification.
Peter Ellison | TrustRadius Reviewer

Cons

NetDocuments

  • Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
  • Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.
Aleksandra Kagan-Alameda | TrustRadius Reviewer

Sfax

  • Functionality can sometimes be difficult.
  • No driver compatibility with MAC operating system.
Peter Ellison | TrustRadius Reviewer

Usability

NetDocuments

NetDocuments 10.0
Based on 1 answer
The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.
Anonymous | TrustRadius Reviewer

Sfax

No score
No answers yet
No answers on this topic

Performance

NetDocuments

NetDocuments 10.0
Based on 1 answer
NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.
Anonymous | TrustRadius Reviewer

Sfax

No score
No answers yet
No answers on this topic

Support Rating

NetDocuments

NetDocuments 7.0
Based on 1 answer
I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.
Anonymous | TrustRadius Reviewer

Sfax

Sfax 7.0
Based on 1 answer
Sfax customer service is good, but can be a little slow to provide updates and solutions.
Peter Ellison | TrustRadius Reviewer

Alternatives Considered

NetDocuments

We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).
Mark Manoukian | TrustRadius Reviewer

Sfax

Sfax fits better with our company's needs and HIPAA compliance needs.
Peter Ellison | TrustRadius Reviewer

Return on Investment

NetDocuments

  • Improved mobility
  • Eliminated issues with strucutre
  • The conversion was difficult, not ND fault, change is hard, but training and support helped.
Anonymous | TrustRadius Reviewer

Sfax

  • Sfax can be costly with high volume.
  • The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.
Peter Ellison | TrustRadius Reviewer

Pricing Details

NetDocuments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sfax

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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