What users are saying about
76 Ratings
9 Ratings
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Score 7.4 out of 100
76 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

NETSCOUT nGeniusONE

It’s best for troubleshooting issues that require a packet level analysis. By having source/destination you can have a view into how the packets are traversing the network. If alerts/baselines are set up it can help identify something out of the norm. Very useful for VoIP applications as well. Would not recommend for small scale environments.
Anonymous | TrustRadius Reviewer

Wireshark

Wireshark is well suited for scenarios in which the technical difficulties are being faced. A lot of times we are not aware of how computers actually talk with each other. With Wireshark, you can learn this topic in depth and help yourself and your colleagues in case anyone is facing any sort of networking related problems. Many people just use the computer system for basic tasks and often tend to get stuck on simple things like if the system is not able to retrieve the IP from the router. After you learn these concepts you can easily solve these problems. Wireshark is a bit of a technical software program and only intended for people who have a basic understanding/ background of computers. If not, this software might end up giving you a lot of information which will be really tough for you to understand. So I would recommend if you want to use this software and are interested in the concepts as mentioned before/ above, go through a quick course on computer networking concepts and you shall be good to start exploring Wireshark.
Jaspreet Singh | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

NETSCOUT nGeniusONE
8.7
Wireshark
Automated network device discovery
NETSCOUT nGeniusONE
9.0
Wireshark
Network monitoring
NETSCOUT nGeniusONE
8.6
Wireshark
Baseline threshold calculation
NETSCOUT nGeniusONE
7.3
Wireshark
Alerts
NETSCOUT nGeniusONE
8.0
Wireshark
Network capacity planning
NETSCOUT nGeniusONE
9.0
Wireshark
Packet capture analysis
NETSCOUT nGeniusONE
9.6
Wireshark
Network mapping
NETSCOUT nGeniusONE
8.4
Wireshark
Customizable reports
NETSCOUT nGeniusONE
7.6
Wireshark
Wireless infrastructure monitoring
NETSCOUT nGeniusONE
9.9
Wireshark
Hardware health monitoring
NETSCOUT nGeniusONE
9.9
Wireshark

Pros

NETSCOUT nGeniusONE

  • NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
  • I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
  • I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.
Paul Fan | TrustRadius Reviewer

Wireshark

  • Details on the granular level: This software dissects the packets to the maximum limit possible. It shows you everything passing by in the packet including all the headers. It is amazing to see, without fail, how computers are actually interacting.
  • Available on all the Operating Systems: This software can be downloaded and installed on any OS (Windows, Mac or Linux). It never limits you to one OS. This is an amazing and a very constructive feature of Wireshark.
  • Doesn't become a load on the systems processor: The software works flawlessly without actually making any load on the systems processor. It works smoothly and does not lag at any time.
  • Multiple dumps simultaneously: This software can listen on multiple NIC's at once and provide you the dump. You need not work on one NIC at once, plug in and listen on all of them at once.
Anonymous | TrustRadius Reviewer

Cons

NETSCOUT nGeniusONE

  • Possibly the setup. The organization of setting up the sites weren't as easy as I would have liked.
Anonymous | TrustRadius Reviewer

Wireshark

  • It is beginner-friendly as far as installation, but it could use a tutorial.
  • Perhaps there is a way to do this already, but I haven't yet seen it. It would be nice if it could be integrated with a network package that could detect network anomalies, fire up an automated packet analysis, and send a report to an administrator.
Anonymous | TrustRadius Reviewer

Usability

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 6.5
Based on 2 answers
It provides a lot of useful information, but it's not always easy/intuitive to find it. It really needs to get a fully functional API integrated to support automation and integration with other monitoring and analytics tools to enable faster decision making. On the other hand, it gathers a lot of useful information from complex networks that are useful for capacity management and faster incident isolation and resolution.
Anonymous | TrustRadius Reviewer

Wireshark

Wireshark 10.0
Based on 2 answers
I give Wireshark a 10 for usability because it is very usable. Just about anyone can capture packets within a few seconds of opening the program. The analysis is a science but as far as just using Wireshark; it's very easy.
Kenneth Hess | TrustRadius Reviewer

Support Rating

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 7.5
Based on 2 answers
We have a dedicated OSE who has been very helpful. Besides that, we have little experience beyond this specific model
Anonymous | TrustRadius Reviewer

Wireshark

Wireshark 9.0
Based on 8 answers
I don't believe Wireshark has "true" support as the software is open source. However, there is an active & friendly community around Wireshark that are more than happy to help answer questions. From a comprehensive Wiki and FAQ section on the site to the Ask a Question forum and bug tracker section, there's plenty of support options to make sure your questions and issues are addressed.
Drew Harrison | TrustRadius Reviewer

Implementation Rating

NETSCOUT nGeniusONE

No score
No answers yet
No answers on this topic

Wireshark

Wireshark 10.0
Based on 2 answers
Simple and easy setup.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NETSCOUT nGeniusONE

Majority of vendors on the market at the time only handle a piece of network instrumentation. Netscout covered all the bases which meet our company's requirements for "One throat to choke" rule. For the market we are in its nice to have a local team that can be onsite the same day if needed.
Chris Woods | TrustRadius Reviewer

Wireshark

Wireshark is MUCH more in-depth and easy to use. Even though the files can get large and be a bit overwhelming, there are plenty of how-to articles and forums that can help you find the desired syntax for what you are looking for. Netflow Traffic Analyzer seems like a bit of an afterthought and doesn't hold a candle to the value Wireshark delivers.
Anonymous | TrustRadius Reviewer

Return on Investment

NETSCOUT nGeniusONE

  • NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
  • Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
  • Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.
Paul Fan | TrustRadius Reviewer

Wireshark

  • Wireshark is the most important tool for any network engineer like me to perform the daily work. One of the examples is to troubleshoot the network issues raised from customer complain, helps to narrow down the root cause the get the issue fixed.
Paul Fan | TrustRadius Reviewer

Pricing Details

NETSCOUT nGeniusONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wireshark

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NETSCOUT nGeniusONE
7.4
Wireshark
9.3

Likelihood to Renew

NETSCOUT nGeniusONE
Wireshark
10.0

Usability

NETSCOUT nGeniusONE
6.5
Wireshark
10.0

Support Rating

NETSCOUT nGeniusONE
7.5
Wireshark
9.0

Implementation Rating

NETSCOUT nGeniusONE
Wireshark
10.0

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