What users are saying about
416 Ratings
2 Ratings
416 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

OpenGov

For a smaller organization like ours it provides us with the ability to give a large organization feel. We can produce data analysis and reporting at the click of the button.
Brian Dehner | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.6
OpenGov
Pay calculation
NetSuite ERP
6.8
OpenGov
Benefit plan administration
NetSuite ERP
7.2
OpenGov
Direct deposit files
NetSuite ERP
7.5
OpenGov
Salary revision and increment management
NetSuite ERP
8.9
OpenGov
Reimbursement management
NetSuite ERP
7.8
OpenGov

Customization

NetSuite ERP
7.2
OpenGov
API for custom integration
NetSuite ERP
7.1
OpenGov
Plug-ins
NetSuite ERP
7.3
OpenGov

Security

NetSuite ERP
7.9
OpenGov
Single sign-on capability
NetSuite ERP
8.1
OpenGov
Role-based user permissions
NetSuite ERP
7.8
OpenGov

Reporting & Analytics

NetSuite ERP
7.5
OpenGov
8.3
Dashboards
NetSuite ERP
7.8
OpenGov
8.0
Standard reports
NetSuite ERP
7.6
OpenGov
8.0
Custom reports
NetSuite ERP
6.9
OpenGov
9.0

General Ledger and Configurable Accounting

NetSuite ERP
7.2
OpenGov
8.0
Accounts payable
NetSuite ERP
7.8
OpenGov
Accounts receivable
NetSuite ERP
8.2
OpenGov
Global Financial Support
NetSuite ERP
7.7
OpenGov
Primary and Secondary Ledgers
NetSuite ERP
8.1
OpenGov
Intercompany Accounting
NetSuite ERP
7.7
OpenGov
Localizations
NetSuite ERP
8.3
OpenGov
Journals and Reconciliations
NetSuite ERP
7.7
OpenGov
Enterprise Accounting
NetSuite ERP
8.0
OpenGov
Configurable Accounting
NetSuite ERP
8.0
OpenGov
Centralized Rules Framework
NetSuite ERP
7.7
OpenGov
Standardized Processes
NetSuite ERP
7.8
OpenGov
Cash management
NetSuite ERP
OpenGov
8.0
Expense management
NetSuite ERP
OpenGov
8.0

Inventory Management

NetSuite ERP
6.8
OpenGov
Inventory tracking
NetSuite ERP
6.7
OpenGov
Automatic reordering
NetSuite ERP
7.0
OpenGov
Location management
NetSuite ERP
7.2
OpenGov
Manufacturing module
NetSuite ERP
6.5
OpenGov

Order Management

NetSuite ERP
7.6
OpenGov
Pricing
NetSuite ERP
8.0
OpenGov
Order entry
NetSuite ERP
7.6
OpenGov
Credit card processing
NetSuite ERP
7.0
OpenGov
Cost of goods sold
NetSuite ERP
8.1
OpenGov
Order Orchestration
NetSuite ERP
7.7
OpenGov
End-to-end order visibility
NetSuite ERP
7.6
OpenGov
Order exception Resolution
NetSuite ERP
7.1
OpenGov

Subledger and Financial Process

NetSuite ERP
7.4
OpenGov
Automated Invoice Processing
NetSuite ERP
7.5
OpenGov
Shared Services Payments
NetSuite ERP
7.6
OpenGov
Billings Management
NetSuite ERP
7.6
OpenGov
Customer Receipt Applications
NetSuite ERP
7.5
OpenGov
Customer Collections
NetSuite ERP
7.8
OpenGov
Revenue Recognition
NetSuite ERP
7.6
OpenGov
Cash Management
NetSuite ERP
7.5
OpenGov
Asset Management
NetSuite ERP
7.0
OpenGov
Travel & Expense Management
NetSuite ERP
7.4
OpenGov
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
OpenGov
Period Close
NetSuite ERP
7.7
OpenGov
Transactions Tax
NetSuite ERP
7.5
OpenGov
Subledger Reconciliations
NetSuite ERP
7.3
OpenGov
3rd Party Accounting Systems
NetSuite ERP
7.1
OpenGov

Project Financial Management

NetSuite ERP
7.3
OpenGov
Budgeting and Forecasting
NetSuite ERP
6.8
OpenGov
Project Costing
NetSuite ERP
6.8
OpenGov
Cost Capture
NetSuite ERP
7.0
OpenGov
Capital Project Management
NetSuite ERP
8.2
OpenGov
Customer Invoicing
NetSuite ERP
7.6
OpenGov
Customer Contract Compliance
NetSuite ERP
7.8
OpenGov
Project Revenue Recognition
NetSuite ERP
6.9
OpenGov
Project Financial Performance Analysis
NetSuite ERP
7.4
OpenGov
Project Financials Dashboard
NetSuite ERP
7.5
OpenGov
Real-time Financial Reporting
NetSuite ERP
7.4
OpenGov
Embedded Business Intelligence
NetSuite ERP
7.2
OpenGov
Project Planning Collaboration
NetSuite ERP
6.6
OpenGov

Project Execution Management

NetSuite ERP
7.5
OpenGov
Project Planning and Scheduling
NetSuite ERP
6.8
OpenGov
Project Manager Dashboard
NetSuite ERP
6.9
OpenGov
Resource Manager Dashboard
NetSuite ERP
7.2
OpenGov
Task Insight for Project Managers
NetSuite ERP
7.7
OpenGov
Project Manager Mobile Functionality
NetSuite ERP
7.5
OpenGov
Team Member Task Collaboration
NetSuite ERP
7.4
OpenGov
Team Member Mobile Functionality
NetSuite ERP
7.3
OpenGov
Project Candidate Search
NetSuite ERP
7.7
OpenGov
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
OpenGov
Defineable Resource Pools
NetSuite ERP
8.3
OpenGov
Defineable Resource Pools
NetSuite ERP
8.1
OpenGov
Talent Profiles
NetSuite ERP
7.1
OpenGov
Real-Time Project Reporting
NetSuite ERP
8.1
OpenGov
Absence Management
NetSuite ERP
7.6
OpenGov
Product Lifecycle Management
NetSuite ERP
7.8
OpenGov

Grants Management

NetSuite ERP
7.5
OpenGov
Award Lifecycle Management
NetSuite ERP
7.1
OpenGov
Spending Control
NetSuite ERP
7.4
OpenGov
Indirect Cost Management
NetSuite ERP
8.1
OpenGov
Billing
NetSuite ERP
7.4
OpenGov

Procurement

NetSuite ERP
7.7
OpenGov
Sourcing Team Collaboration
NetSuite ERP
7.3
OpenGov
Sourcing Analysis
NetSuite ERP
6.2
OpenGov
Bids Analyzed and Compared
NetSuite ERP
7.6
OpenGov
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
OpenGov
Contract Authoring
NetSuite ERP
7.3
OpenGov
Contract Compliance Management
NetSuite ERP
7.9
OpenGov
Contract History
NetSuite ERP
8.1
OpenGov
Contract Renewal Automation
NetSuite ERP
8.4
OpenGov
Contract Repository
NetSuite ERP
7.9
OpenGov
Contract Standardization and Enforcement
NetSuite ERP
7.9
OpenGov
Electronic Signatures
NetSuite ERP
8.3
OpenGov
Invoice Automated Matching
NetSuite ERP
7.5
OpenGov
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
OpenGov
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
OpenGov
Spend Compliance Management
NetSuite ERP
7.6
OpenGov
Supplier Assessment
NetSuite ERP
8.3
OpenGov
Supplier Communication and Collaboration
NetSuite ERP
8.0
OpenGov
Supplier Management
NetSuite ERP
8.3
OpenGov
Supplier Portal
NetSuite ERP
7.8
OpenGov

Risk Management

NetSuite ERP
7.9
OpenGov
Risk Repository
NetSuite ERP
7.3
OpenGov
Control Management
NetSuite ERP
7.6
OpenGov
Control Mapping
NetSuite ERP
7.8
OpenGov
Control Efficiency Assessments
NetSuite ERP
7.8
OpenGov
Automated Control Assessments
NetSuite ERP
8.1
OpenGov
Assessment Capture
NetSuite ERP
8.5
OpenGov
Issue Detection
NetSuite ERP
8.0
OpenGov
Automatic Notification
NetSuite ERP
8.0
OpenGov
Remediation and Certification
NetSuite ERP
7.8
OpenGov

Logistics

NetSuite ERP
6.9
OpenGov
Transportation Planning and Optimization
NetSuite ERP
6.4
OpenGov
Transportation Sourcing Management
NetSuite ERP
7.0
OpenGov
Transportation Process Integration
NetSuite ERP
7.4
OpenGov
Transportation Execution Management
NetSuite ERP
6.9
OpenGov
Freight Payment Automation
NetSuite ERP
6.9
OpenGov
Trade Management
NetSuite ERP
6.4
OpenGov
Trade Regulatory Compliance Management
NetSuite ERP
7.8
OpenGov
Customs Entry Management
NetSuite ERP
6.9
OpenGov
Customs Document Management
NetSuite ERP
6.6
OpenGov
Customs Document Collaboration
NetSuite ERP
6.7
OpenGov
Fulfillment Management
NetSuite ERP
7.3
OpenGov
Inventory Visibility
NetSuite ERP
7.1
OpenGov
Warehouse Workforce Management
NetSuite ERP
6.5
OpenGov

Manufacturing

NetSuite ERP
6.3
OpenGov
Production Process Design
NetSuite ERP
6.8
OpenGov
Supply Chain Business Flows
NetSuite ERP
6.0
OpenGov
Production Management
NetSuite ERP
6.0
OpenGov
Contracted Manufacturing Management
NetSuite ERP
6.0
OpenGov
Configuration Management
NetSuite ERP
6.9
OpenGov
Work Definition
NetSuite ERP
6.1
OpenGov
Work Execution
NetSuite ERP
6.0
OpenGov
Advanced Fulfillment
NetSuite ERP
6.6
OpenGov
Manufacturing Costs
NetSuite ERP
6.2
OpenGov

Supply Chain

NetSuite ERP
7.0
OpenGov
Forecasting
NetSuite ERP
7.1
OpenGov
Inventory Planning
NetSuite ERP
6.7
OpenGov
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
OpenGov
Performance Monitoring
NetSuite ERP
7.0
OpenGov

Product Lifecycle Management

NetSuite ERP
6.8
OpenGov
Ideation Management
NetSuite ERP
6.7
OpenGov
Requirements Management
NetSuite ERP
7.2
OpenGov
Proposal Management
NetSuite ERP
5.9
OpenGov
Innovation Portfolio Management
NetSuite ERP
6.8
OpenGov
Product Master Data Management
NetSuite ERP
6.8
OpenGov
Vendor Portal
NetSuite ERP
7.1
OpenGov
Project Portfolio Management
NetSuite ERP
7.0
OpenGov

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

OpenGov

  • Their customer service is excellent
  • Updates are timely and useful
  • They keep up with government standards and needs
Brian Dehner | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

OpenGov

  • Sometimes I feel they move too quickly on product development
  • Could provide more hands on training
Brian Dehner | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

OpenGov

No answers on this topic

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

OpenGov

  • It allows us to provide acccurate and timely data to pur decision makers.
Brian Dehner | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

OpenGov

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenGov Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
OpenGov
10.0

Likelihood to Renew

NetSuite ERP
8.0
OpenGov

Usability

NetSuite ERP
9.0
OpenGov

Reliability and Availability

NetSuite ERP
9.4
OpenGov

Performance

NetSuite ERP
7.7
OpenGov

Support Rating

NetSuite ERP
1.0
OpenGov

In-Person Training

NetSuite ERP
7.3
OpenGov

Online Training

NetSuite ERP
8.0
OpenGov

Implementation Rating

NetSuite ERP
7.3
OpenGov

Scalability

NetSuite ERP
8.4
OpenGov

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