What users are saying about
416 Ratings
11 Ratings
416 Ratings
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Score 7.4 out of 100
11 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

ONESOURCE

We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.6
ONESOURCE
Pay calculation
NetSuite ERP
6.8
ONESOURCE
Benefit plan administration
NetSuite ERP
7.2
ONESOURCE
Direct deposit files
NetSuite ERP
7.5
ONESOURCE
Salary revision and increment management
NetSuite ERP
8.9
ONESOURCE
Reimbursement management
NetSuite ERP
7.8
ONESOURCE

Customization

NetSuite ERP
7.2
ONESOURCE
API for custom integration
NetSuite ERP
7.1
ONESOURCE
Plug-ins
NetSuite ERP
7.3
ONESOURCE

Security

NetSuite ERP
7.9
ONESOURCE
Single sign-on capability
NetSuite ERP
8.1
ONESOURCE
Role-based user permissions
NetSuite ERP
7.8
ONESOURCE

Reporting & Analytics

NetSuite ERP
7.5
ONESOURCE
Dashboards
NetSuite ERP
7.8
ONESOURCE
Standard reports
NetSuite ERP
7.6
ONESOURCE
Custom reports
NetSuite ERP
6.9
ONESOURCE

General Ledger and Configurable Accounting

NetSuite ERP
7.2
ONESOURCE
Accounts payable
NetSuite ERP
7.8
ONESOURCE
Accounts receivable
NetSuite ERP
8.2
ONESOURCE
Global Financial Support
NetSuite ERP
7.7
ONESOURCE
Primary and Secondary Ledgers
NetSuite ERP
8.1
ONESOURCE
Intercompany Accounting
NetSuite ERP
7.7
ONESOURCE
Localizations
NetSuite ERP
8.3
ONESOURCE
Journals and Reconciliations
NetSuite ERP
7.7
ONESOURCE
Enterprise Accounting
NetSuite ERP
8.0
ONESOURCE
Configurable Accounting
NetSuite ERP
8.0
ONESOURCE
Centralized Rules Framework
NetSuite ERP
7.7
ONESOURCE
Standardized Processes
NetSuite ERP
7.8
ONESOURCE

Inventory Management

NetSuite ERP
6.8
ONESOURCE
Inventory tracking
NetSuite ERP
6.7
ONESOURCE
Automatic reordering
NetSuite ERP
7.0
ONESOURCE
Location management
NetSuite ERP
7.2
ONESOURCE
Manufacturing module
NetSuite ERP
6.5
ONESOURCE

Order Management

NetSuite ERP
7.6
ONESOURCE
Pricing
NetSuite ERP
8.0
ONESOURCE
Order entry
NetSuite ERP
7.6
ONESOURCE
Credit card processing
NetSuite ERP
7.0
ONESOURCE
Cost of goods sold
NetSuite ERP
8.1
ONESOURCE
Order Orchestration
NetSuite ERP
7.7
ONESOURCE
End-to-end order visibility
NetSuite ERP
7.6
ONESOURCE
Order exception Resolution
NetSuite ERP
7.1
ONESOURCE

Subledger and Financial Process

NetSuite ERP
7.4
ONESOURCE
Automated Invoice Processing
NetSuite ERP
7.5
ONESOURCE
Shared Services Payments
NetSuite ERP
7.6
ONESOURCE
Billings Management
NetSuite ERP
7.6
ONESOURCE
Customer Receipt Applications
NetSuite ERP
7.5
ONESOURCE
Customer Collections
NetSuite ERP
7.8
ONESOURCE
Revenue Recognition
NetSuite ERP
7.6
ONESOURCE
Cash Management
NetSuite ERP
7.5
ONESOURCE
Asset Management
NetSuite ERP
7.0
ONESOURCE
Travel & Expense Management
NetSuite ERP
7.4
ONESOURCE
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
ONESOURCE
Period Close
NetSuite ERP
7.7
ONESOURCE
Transactions Tax
NetSuite ERP
7.5
ONESOURCE
Subledger Reconciliations
NetSuite ERP
7.3
ONESOURCE
3rd Party Accounting Systems
NetSuite ERP
7.1
ONESOURCE

Project Financial Management

NetSuite ERP
7.3
ONESOURCE
Budgeting and Forecasting
NetSuite ERP
6.8
ONESOURCE
Project Costing
NetSuite ERP
6.8
ONESOURCE
Cost Capture
NetSuite ERP
7.0
ONESOURCE
Capital Project Management
NetSuite ERP
8.2
ONESOURCE
Customer Invoicing
NetSuite ERP
7.6
ONESOURCE
Customer Contract Compliance
NetSuite ERP
7.8
ONESOURCE
Project Revenue Recognition
NetSuite ERP
6.9
ONESOURCE
Project Financial Performance Analysis
NetSuite ERP
7.4
ONESOURCE
Project Financials Dashboard
NetSuite ERP
7.5
ONESOURCE
Real-time Financial Reporting
NetSuite ERP
7.4
ONESOURCE
Embedded Business Intelligence
NetSuite ERP
7.2
ONESOURCE
Project Planning Collaboration
NetSuite ERP
6.6
ONESOURCE

Project Execution Management

NetSuite ERP
7.5
ONESOURCE
Project Planning and Scheduling
NetSuite ERP
6.8
ONESOURCE
Project Manager Dashboard
NetSuite ERP
6.9
ONESOURCE
Resource Manager Dashboard
NetSuite ERP
7.2
ONESOURCE
Task Insight for Project Managers
NetSuite ERP
7.7
ONESOURCE
Project Manager Mobile Functionality
NetSuite ERP
7.5
ONESOURCE
Team Member Task Collaboration
NetSuite ERP
7.4
ONESOURCE
Team Member Mobile Functionality
NetSuite ERP
7.3
ONESOURCE
Project Candidate Search
NetSuite ERP
7.7
ONESOURCE
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
ONESOURCE
Defineable Resource Pools
NetSuite ERP
8.3
ONESOURCE
Defineable Resource Pools
NetSuite ERP
8.1
ONESOURCE
Talent Profiles
NetSuite ERP
7.1
ONESOURCE
Real-Time Project Reporting
NetSuite ERP
8.1
ONESOURCE
Absence Management
NetSuite ERP
7.6
ONESOURCE
Product Lifecycle Management
NetSuite ERP
7.8
ONESOURCE

Grants Management

NetSuite ERP
7.5
ONESOURCE
Award Lifecycle Management
NetSuite ERP
7.1
ONESOURCE
Spending Control
NetSuite ERP
7.4
ONESOURCE
Indirect Cost Management
NetSuite ERP
8.1
ONESOURCE
Billing
NetSuite ERP
7.4
ONESOURCE

Procurement

NetSuite ERP
7.7
ONESOURCE
Sourcing Team Collaboration
NetSuite ERP
7.3
ONESOURCE
Sourcing Analysis
NetSuite ERP
6.2
ONESOURCE
Bids Analyzed and Compared
NetSuite ERP
7.6
ONESOURCE
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
ONESOURCE
Contract Authoring
NetSuite ERP
7.3
ONESOURCE
Contract Compliance Management
NetSuite ERP
7.9
ONESOURCE
Contract History
NetSuite ERP
8.1
ONESOURCE
Contract Renewal Automation
NetSuite ERP
8.4
ONESOURCE
Contract Repository
NetSuite ERP
7.9
ONESOURCE
Contract Standardization and Enforcement
NetSuite ERP
7.9
ONESOURCE
Electronic Signatures
NetSuite ERP
8.3
ONESOURCE
Invoice Automated Matching
NetSuite ERP
7.5
ONESOURCE
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
ONESOURCE
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
ONESOURCE
Spend Compliance Management
NetSuite ERP
7.6
ONESOURCE
Supplier Assessment
NetSuite ERP
8.3
ONESOURCE
Supplier Communication and Collaboration
NetSuite ERP
8.0
ONESOURCE
Supplier Management
NetSuite ERP
8.3
ONESOURCE
Supplier Portal
NetSuite ERP
7.8
ONESOURCE

Risk Management

NetSuite ERP
7.9
ONESOURCE
Risk Repository
NetSuite ERP
7.3
ONESOURCE
Control Management
NetSuite ERP
7.6
ONESOURCE
Control Mapping
NetSuite ERP
7.8
ONESOURCE
Control Efficiency Assessments
NetSuite ERP
7.8
ONESOURCE
Automated Control Assessments
NetSuite ERP
8.1
ONESOURCE
Assessment Capture
NetSuite ERP
8.5
ONESOURCE
Issue Detection
NetSuite ERP
8.0
ONESOURCE
Automatic Notification
NetSuite ERP
8.0
ONESOURCE
Remediation and Certification
NetSuite ERP
7.8
ONESOURCE

Logistics

NetSuite ERP
6.9
ONESOURCE
Transportation Planning and Optimization
NetSuite ERP
6.4
ONESOURCE
Transportation Sourcing Management
NetSuite ERP
7.0
ONESOURCE
Transportation Process Integration
NetSuite ERP
7.4
ONESOURCE
Transportation Execution Management
NetSuite ERP
6.9
ONESOURCE
Freight Payment Automation
NetSuite ERP
6.9
ONESOURCE
Trade Management
NetSuite ERP
6.4
ONESOURCE
Trade Regulatory Compliance Management
NetSuite ERP
7.8
ONESOURCE
Customs Entry Management
NetSuite ERP
6.9
ONESOURCE
Customs Document Management
NetSuite ERP
6.6
ONESOURCE
Customs Document Collaboration
NetSuite ERP
6.7
ONESOURCE
Fulfillment Management
NetSuite ERP
7.3
ONESOURCE
Inventory Visibility
NetSuite ERP
7.1
ONESOURCE
Warehouse Workforce Management
NetSuite ERP
6.5
ONESOURCE

Manufacturing

NetSuite ERP
6.3
ONESOURCE
Production Process Design
NetSuite ERP
6.8
ONESOURCE
Supply Chain Business Flows
NetSuite ERP
6.0
ONESOURCE
Production Management
NetSuite ERP
6.0
ONESOURCE
Contracted Manufacturing Management
NetSuite ERP
6.0
ONESOURCE
Configuration Management
NetSuite ERP
6.9
ONESOURCE
Work Definition
NetSuite ERP
6.1
ONESOURCE
Work Execution
NetSuite ERP
6.0
ONESOURCE
Advanced Fulfillment
NetSuite ERP
6.6
ONESOURCE
Manufacturing Costs
NetSuite ERP
6.2
ONESOURCE

Supply Chain

NetSuite ERP
7.0
ONESOURCE
Forecasting
NetSuite ERP
7.1
ONESOURCE
Inventory Planning
NetSuite ERP
6.7
ONESOURCE
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
ONESOURCE
Performance Monitoring
NetSuite ERP
7.0
ONESOURCE

Product Lifecycle Management

NetSuite ERP
6.8
ONESOURCE
Ideation Management
NetSuite ERP
6.7
ONESOURCE
Requirements Management
NetSuite ERP
7.2
ONESOURCE
Proposal Management
NetSuite ERP
5.9
ONESOURCE
Innovation Portfolio Management
NetSuite ERP
6.8
ONESOURCE
Product Master Data Management
NetSuite ERP
6.8
ONESOURCE
Vendor Portal
NetSuite ERP
7.1
ONESOURCE
Project Portfolio Management
NetSuite ERP
7.1
ONESOURCE

Type of tax

NetSuite ERP
ONESOURCE
7.3
Sales and Use Taxes
NetSuite ERP
ONESOURCE
6.1
Cross-border Taxes
NetSuite ERP
ONESOURCE
8.0
VAT / GST Taxes
NetSuite ERP
ONESOURCE
8.0
Energy and Fuel Taxes
NetSuite ERP
ONESOURCE
7.0

Tax Reporting & Compliance

NetSuite ERP
ONESOURCE
6.4
Geolocation for Tax Assessment
NetSuite ERP
ONESOURCE
6.1
3rd-Party Software Integrations
NetSuite ERP
ONESOURCE
6.1
Tax Data Reporting
NetSuite ERP
ONESOURCE
8.2
Compliance Administration Management
NetSuite ERP
ONESOURCE
6.4
Tax Exemption Processing
NetSuite ERP
ONESOURCE
6.1
Tax Document Management
NetSuite ERP
ONESOURCE
6.1
Complex Tax Scenario Management
NetSuite ERP
ONESOURCE
5.4

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
  • ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
  • ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
Anonymous | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

ONESOURCE

ONESOURCE 5.7
Based on 4 answers
The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

ONESOURCE

As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
Russ Hinton | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

ONESOURCE

  • Leaves sales tax off invoices from time to time.
  • Reduces the amount of manual work needed to calculate sales tax and to update tax rates.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

ONESOURCE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ONESOURCE Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
ONESOURCE
7.3

Likelihood to Renew

NetSuite ERP
8.0
ONESOURCE

Usability

NetSuite ERP
9.0
ONESOURCE

Reliability and Availability

NetSuite ERP
9.4
ONESOURCE

Performance

NetSuite ERP
7.7
ONESOURCE

Support Rating

NetSuite ERP
1.0
ONESOURCE
5.7

In-Person Training

NetSuite ERP
7.3
ONESOURCE

Online Training

NetSuite ERP
8.0
ONESOURCE

Implementation Rating

NetSuite ERP
7.3
ONESOURCE

Scalability

NetSuite ERP
8.4
ONESOURCE

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