NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient…
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TotalMD
Score 9.1 out of 10
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Pricing that makes sense: Pay per user, not per provider. Fewer clicks: Fewer clicks to drive efficiency. Personalized service: U.S.-based, personalized support and training. Get paid faster:Revenue cycle management boasting 97.48% first pass acceptance rates. Any size business: For established billing companies, startups or an independent contractors.
NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.
To date, TotalMD EHR is being used in many specialties, including chiropractic, general surgery, home healthcare, mental health, internal medicine, family practice, plastic surgery, OB/GYN and alternative medicine. Because the system is available as both server-based (in-house system) or cloud-based, each practice may choose which option may better suit the way they care for patients, based on portability needs.
it is easy to create an appointment for a patient. The system is easy to use. It can easily show you when the next appoint is and also has pop up system alerts that the staff can view as to any special things that may need to be done before that appointment is created
Adding charges from an encounter is effortless, creates the claim and is sent to the clearing house and onto the payer. This process is all documented
one of the best features I like is that in the background is that NextGen documents every user's actions as to what is being done to the patient's chart. As a manager I can view what has happen over time with the patient's chart and easily repair what's needed
Since TotalMD EHR is a completely integrated system with its TotalMD Practice Management and Patient Billing counterpart, the chance of data entry error across systems is minimized. Provider assessments translate directly to billing data, thus decreasing claim rejections, dramatically.
Templates are quickly and easily customized by the provider, for any and all specialties, based on the way the provider works as opposed to the way programmers decide.
Powerful tracking system allows providers to follow lab orders, medications, referral information and more, which enhances the ability to provide better care.
Although third-party applications are available for smartphone access to certain information, we are hoping to see such applications developed directly by TotalMD, to continue with their all-in-one approach, which minimizes any chance of data error.
Third-party biometric devices (fingerprint, retinal scan, etc.) can be utilized with the HL7 import capabilities of TotalMD. However, we would like to see such scanning devices created specifically for TotalMD. By doing so, the installation, configuration and support would be handled by one company, rather than a third party.
I gave this rating because it is truly a system that flows data extremely well within the NextGen ecosystem. Many times you will find systems that do not want to talk to each other from a data perspective, let alone from a capabilities lens. NextGen Healthcare EHR delivers on this data flow without aggregation to where you are deciding on what not to bring into the chart rather than worrying if it is in available.
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
[We assessed] bringing on another product to our lineup (previously we were top national resellers of Medisoft and AltaPoint). However, TotalMD quickly became our flagship product, as it has proven to have the lowest maintenance/support requirements, the easiest to learn for both practitioners as well as support personnel and is the most affordable (most bang-for-the-buck) for our clients. Supporting over a thousand clients throughout the US, Canada, Guam and Puerto Rico for the past 23 years, we always hold our clients' best interests in mind.
While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.
Since TotalMD is one of the few EHR systems on the market today, that does not have a required annual (and usually very pricey) support agreement, its fast user implementation time requirement and the many error cross-checking systems, the ROI for most practices, can be seen in a few months.
Data conversion from several software systems (Medisoft, AltaPoint, Lytec and Visionary) are typically included at no cost, saving many practices thousands of dollars when they switch from a lesser product. The technical team at TotalMD can convert data from most any other product at very reasonable rates.
