Nexthink vs Splunk Enterprise

• Ease of data gathering
• Consolidation of multiple data points into one (previously, you'd have to request one thing from SCCM, one thing from JAMF, maybe something else from your Domain Controllers)
• Support. Nexthink has always provided great levels of support when needed.

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• Allow for separation of control where we don't let some employees have access to production but still can diagnose issues.
• Common location to go for all logs even if the logs themselves aren't in the same place.
• Ability to ingest logs from different locations without having to change the code to put logs in a certain place (pro and con).

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• The Finder is great but to utilize the product effectively it takes some getting used to. Very 'right click' heavy.
• Learning curve. Nexthink is very boolean based in their investigations (not a knock, most products are), but since they can track things at such a siloed level it's important to know specifically how they are classifying their objects (ex, a package vs. an application vs. an .exe vs. a binary) so you can understand what findings you're getting.
• Parity on Mac and Linux products. This is improving though.

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• Even though there is a search tool as a help function, you still have to read through many documentation to find the answers you're looking for and sometimes you don't find it. The help function in Splunk could be improved to be more intuitive or have a built-in help per report, panel or dashboard.
• Creating a Splunk dashboard is rather straightforward however, customization is not. Splunk could be improved to provide more tools or features for customization such as adding colors and font options for text and graphs or graphics.
• My dashboard has a lot of useful information and I want the important panels and reports at the top but there is no easy way to do this. Perhaps Splunk could be improved to allow features such as adding URL links to other dashboards or some other clever way to emphasize the important data in my dashboard without compromising space.

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• Nexthink has been invaluable at quickly finding application roll-outs that could negatively affect our environment, in most cases before users even report them.
• Nexthink has helped us consolidate and gain visibility in our environment, further standardizing naming conventions, hierarchies, etc.
• Nexthink has integrated with our ITSM solutions, and is easy to use such that technicians no longer feel the need to request data from Engineers, they can just directly get it from Nexthink.
• There is a learning curve, so for good ROI you're going to need to invest the people and training hours to use Nexthink to it's fullest effectiveness. Note, that even a cursory use though would reveal a lot about your environment that will keep you busy.

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• I'm not a data analyst so I can not provide concrete examples on how the business has benefited from implementing Splunk. However, the analysts I have worked with have provided a wealth of support in reducing workstation issues across the enterprise. This alone reduces the time it takes to determine where the exact problem lies between a workstation and the servers it tries to communicate with.

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