Nextiva Customer Experience vs. Zendesk Suite
Nextiva Customer Experience vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Nextiva Customer Experience | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Customer Experience | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Nextiva Customer Experience | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Customer Experience | Zendesk Suite | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Nextiva Customer Experience | Zendesk Suite | |
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Likelihood to Recommend | Nextiva | Zendesk |
Pros | Nextiva No answers on this topic | Zendesk |
Cons | Nextiva No answers on this topic | Zendesk |
Likelihood to Renew | Nextiva No answers on this topic | Zendesk |
Usability | Nextiva No answers on this topic | Zendesk |
Reliability and Availability | Nextiva No answers on this topic | Zendesk |
Performance | Nextiva No answers on this topic | Zendesk |
Support Rating | Nextiva No answers on this topic | Zendesk |
Online Training | Nextiva No answers on this topic | Zendesk |
Implementation Rating | Nextiva No answers on this topic | Zendesk |
Alternatives Considered | Nextiva | Zendesk |
Return on Investment | Nextiva No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |