Nextiva vFAX vs. OpenText XM Fax

Perfect for those who don't use faxes significantly but need a reliable cost efficient service with good customer service. I don't think it would be best for those who need to use frequently, especially sending or receiving larger documents.

Incentivized

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

• Reliable 24/7 faxing services
• HIPAA compliant faxing
• great customer support
• Ease of use

Incentivized

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• Better functionality for the online portal
• Better connection for larger documents
• More consistency for sending faxes via email

Incentivized

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• Saves us thousands yearly compared to old fax services we were using
• allows us to fax with ease and simple setup

Incentivized

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)