nGAGEMENT vs. Sprinklr Service
nGAGEMENT vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
nGAGEMENT | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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nGAGEMENT | Sprinklr Service | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
nGAGEMENT | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
nGAGEMENT | Sprinklr Service | |
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Likelihood to Recommend | nGUVU No answers on this topic | Sprinklr |
Pros | nGUVU No answers on this topic | Sprinklr |
Cons | nGUVU No answers on this topic | Sprinklr |
Likelihood to Renew | nGUVU No answers on this topic | Sprinklr |
Usability | nGUVU No answers on this topic | Sprinklr |
Reliability and Availability | nGUVU No answers on this topic | Sprinklr |
Performance | nGUVU No answers on this topic | Sprinklr |
Support Rating | nGUVU No answers on this topic | Sprinklr |
In-Person Training | nGUVU No answers on this topic | Sprinklr |
Implementation Rating | nGUVU No answers on this topic | Sprinklr |
Alternatives Considered | nGUVU No answers on this topic | Sprinklr |
Return on Investment | nGUVU No answers on this topic | Sprinklr |
ScreenShots | nGAGEMENT Screenshots |