What users are saying about
15 Ratings
1 Rating
15 Ratings
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Score 8.2 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

UXPressia

I only use UXPressia for my journey maps, personas, and empathy maps. I have been using this tool for years and I see no reason to go elsewhere.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
UXPressia
Survey templates
NICE Satmetrix
8.0
UXPressia
Themes
NICE Satmetrix
8.0
UXPressia
Custom logo/branding
NICE Satmetrix
8.0
UXPressia

Survey Content

NICE Satmetrix
8.0
UXPressia
Changes to live survey
NICE Satmetrix
8.0
UXPressia
Question design help
NICE Satmetrix
8.0
UXPressia
Multiple question types
NICE Satmetrix
8.0
UXPressia

Survey Logic

NICE Satmetrix
8.0
UXPressia
Survey logic flexibility
NICE Satmetrix
8.0
UXPressia

Survey Reporting & Analytics

NICE Satmetrix
8.0
UXPressia
Response tracking
NICE Satmetrix
8.0
UXPressia
Data export
NICE Satmetrix
8.0
UXPressia
Standard reports
NICE Satmetrix
8.0
UXPressia
Custom reports
NICE Satmetrix
8.0
UXPressia
Analytics
NICE Satmetrix
8.0
UXPressia

Survey Administration & Security

NICE Satmetrix
8.0
UXPressia
Access controls
NICE Satmetrix
8.0
UXPressia
Compliance
NICE Satmetrix
8.0
UXPressia

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

UXPressia

  • The finished product is visually pleasing
  • It is simple to export and combine journey maps, personas, and empathy maps into PDFs
  • There is a large number of stock photos to choose from when creating personas
Anonymous | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

UXPressia

  • The only issue I sometimes face is that they are in a different time zone, so personalized replies sometimes take longer; however, they do have very helpful articles that usually answer my questions without having to direct me to someone
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

UXPressia

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

UXPressia

UXPressia delivers a very visually appealing product and I like that we can brand our work. Everything we have created looks professional, it's easy to read and understand, and we're proud to pass it around the office.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

UXPressia

  • We have been able to make significant positive changes to the way we do business after creating and visualizing our customer personas
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UXPressia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
UXPressia
10.0

Likelihood to Renew

NICE Satmetrix
5.1
UXPressia

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