Nicereply vs. Zendesk Suite
Nicereply vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nicereply | N/A | Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net… | $39 Up to 3 agents and 100 responses / month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | All features All integrations Unlimited number of surveys Unlimited surveys sent | — | ||||||||||||||
More Pricing Information |
Nicereply | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Nicereply | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nicereply | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Nicereply | Zendesk Suite | |
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Likelihood to Recommend | Nicereply No answers on this topic | Zendesk |
Pros | Nicereply No answers on this topic | Zendesk |
Cons | Nicereply No answers on this topic | Zendesk |
Likelihood to Renew | Nicereply No answers on this topic | Zendesk |
Usability | Nicereply No answers on this topic | Zendesk |
Reliability and Availability | Nicereply No answers on this topic | Zendesk |
Performance | Nicereply No answers on this topic | Zendesk |
Support Rating | Nicereply No answers on this topic | Zendesk |
Online Training | Nicereply No answers on this topic | Zendesk |
Implementation Rating | Nicereply No answers on this topic | Zendesk |
Alternatives Considered | Nicereply No answers on this topic | Zendesk |
Return on Investment | Nicereply No answers on this topic | Zendesk |
ScreenShots | Nicereply Screenshots | Zendesk Suite Screenshots |