Nimble vs. Premier Contact Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nimble
Score 6.6 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$15
per month
Premier Contact Point
Score 8.9 out of 10
N/A
Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
Pricing
NimblePremier Contact Point
Editions & Modules
Business
$19.00
Per User Per Month
No answers on this topic
Offerings
Pricing Offerings
NimblePremier Contact Point
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
NimblePremier Contact Point
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
NimblePremier Contact Point
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nimble
8.5
30 Ratings
10% above category average
Premier Contact Point
-
Ratings
Customer data management / contact management9.529 Ratings00 Ratings
Workflow management8.428 Ratings00 Ratings
Territory management8.724 Ratings00 Ratings
Opportunity management8.228 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.429 Ratings00 Ratings
Contract management8.523 Ratings00 Ratings
Quote & order management6.721 Ratings00 Ratings
Interaction tracking9.227 Ratings00 Ratings
Channel / partner relationship management8.126 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nimble
8.1
22 Ratings
8% above category average
Premier Contact Point
-
Ratings
Case management7.922 Ratings00 Ratings
Call center management8.220 Ratings00 Ratings
Help desk management8.321 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nimble
8.7
27 Ratings
14% above category average
Premier Contact Point
-
Ratings
Lead management8.426 Ratings00 Ratings
Email marketing9.026 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nimble
8.2
29 Ratings
8% above category average
Premier Contact Point
-
Ratings
Task management8.529 Ratings00 Ratings
Billing and invoicing management8.418 Ratings00 Ratings
Reporting7.725 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nimble
8.9
27 Ratings
16% above category average
Premier Contact Point
-
Ratings
Forecasting8.923 Ratings00 Ratings
Pipeline visualization8.827 Ratings00 Ratings
Customizable reports9.023 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nimble
8.6
29 Ratings
13% above category average
Premier Contact Point
-
Ratings
Custom fields9.029 Ratings00 Ratings
Custom objects8.322 Ratings00 Ratings
Scripting environment8.518 Ratings00 Ratings
API for custom integration8.820 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Nimble
9.3
26 Ratings
11% above category average
Premier Contact Point
-
Ratings
Single sign-on capability9.424 Ratings00 Ratings
Role-based user permissions9.324 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nimble
8.4
29 Ratings
14% above category average
Premier Contact Point
-
Ratings
Social data8.429 Ratings00 Ratings
Social engagement8.429 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nimble
8.8
25 Ratings
21% above category average
Premier Contact Point
-
Ratings
Marketing automation8.725 Ratings00 Ratings
Compensation management8.919 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nimble
8.3
27 Ratings
10% above category average
Premier Contact Point
-
Ratings
Mobile access8.327 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nimble
-
Ratings
Premier Contact Point
8.6
5 Ratings
3% above category average
Agent dashboard00 Ratings8.25 Ratings
Validate callers00 Ratings8.44 Ratings
Outbound response00 Ratings8.84 Ratings
Call forwarding00 Ratings8.44 Ratings
Click-to-call (CTC)00 Ratings8.93 Ratings
Warm transfer00 Ratings8.65 Ratings
Predictive dialing00 Ratings9.01 Ratings
Interactive voice response00 Ratings8.35 Ratings
REST APIs00 Ratings7.31 Ratings
Call scripts00 Ratings8.64 Ratings
Call tracking00 Ratings8.74 Ratings
Multichannel integration00 Ratings8.22 Ratings
CRM software integration00 Ratings10.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nimble
-
Ratings
Premier Contact Point
8.4
5 Ratings
2% above category average
Inbound call routing00 Ratings8.84 Ratings
Omnichannel inbound routing00 Ratings8.83 Ratings
Recording00 Ratings8.75 Ratings
Quality management00 Ratings8.23 Ratings
Call analytics00 Ratings8.63 Ratings
Historical reporting00 Ratings6.75 Ratings
Live reporting00 Ratings8.34 Ratings
Customer surveys00 Ratings8.22 Ratings
Customer interaction analytics00 Ratings9.01 Ratings
Best Alternatives
NimblePremier Contact Point
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NimblePremier Contact Point
Likelihood to Recommend
8.5
(33 ratings)
8.9
(5 ratings)
Likelihood to Renew
8.3
(2 ratings)
-
(0 ratings)
Usability
8.5
(19 ratings)
-
(0 ratings)
Support Rating
9.8
(19 ratings)
-
(0 ratings)
User Testimonials
NimblePremier Contact Point
Likelihood to Recommend
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Read full review
Premier Contact Point
Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.
Read full review
Pros
Nimble
  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Read full review
Premier Contact Point
  • Customer Support
  • Responsiveness to requests
  • Openness to ideas/suggestions/features
Read full review
Cons
Nimble
  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Read full review
Premier Contact Point
  • A detailed documentation around the standard reporting options ie what details you can find in each report.
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Likelihood to Renew
Nimble
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Read full review
Premier Contact Point
No answers on this topic
Usability
Nimble
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Premier Contact Point
No answers on this topic
Support Rating
Nimble
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
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Premier Contact Point
No answers on this topic
Alternatives Considered
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
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Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
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Return on Investment
Nimble
  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
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Premier Contact Point
  • Has helped us improve our responsiveness in terms of reduced wait times
  • Has helped route callers to appropriate departments based on IVR selections
  • Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor
Read full review
ScreenShots

Premier Contact Point Screenshots

Screenshot of Premier Contact Point Message Apps smartphones capabilitiesScreenshot of Premier Contact Point Real-Time DashboardScreenshot of Premier Contact Point Salesforce integration