Likelihood to Recommend Notion is good for a plethora of use cases. The templates that it offers give just a few established pages for common uses but these are some of my favorites:
Kanban board: we use it a lot in my company to manage tasks and meetings Note taking: whether in a professional or academic environment, Notion is well suited to take notes of everything regardless. Software documentation: the "code" component to insert code snippets is perfect for creating tutorials and documentation for software development. Finance control: I use the "my finances" template to have a proper following of my monthly transactions, which allowed me to be more responsible with my money. Inventory management: Since I own multiple peripherals and general equipment, being able to have a portable inventory of all of it that includes their original value, warranty length and current state has been perfect to know when clean, maintain or straight up replace everything. Read full review As this tool is an affordable option, this help desk software is best suited for startups to deal with their customer base and build customer-centric brand value. This helps in not only helped me increase customer loyalty but also ensured customer retention, increasing my company’s profits substantially. But, this tool does have a few minor drawbacks. The most important feature, for me, that is missing from this tool is skill-based routing. Without this feature, our agents lose a lot of time in replying to just one customer question. Sometimes, the ticket needs to be reassigned to a specialized agent - and until they are available, the ticket remains open.
Read full review Pros Team Collaboration. In Notion's software is the ability to see precisely who is working on a project and where. This eliminates any confusion when on calls or when working on the same project simultaneously. It is easy to tag co-workers to precise moments and build conversation streams. Text Coding. When transitioning text from our Notion ideation and drafting boards to our website backends, the coding holds on all of the text. Organization. Whether it's utilizing a "pin board" set up or nestling pages within pages, it is possible to keep everything organized and easy to find for every member of your team. Read full review Sometimes customers ask questions that require more than one agent to look into the matter. For such situations, ProProfs Help Desk has the “child ticket” feature. This literally made my life so so easy! Whenever I was in this situation, all I had to do was create a child ticket and assign it to another agent and give him a heads up on what has been going on. Answering a customer’s question accurately becomes really easy with this feature. Our entire team’s performance was always static. We never knew how anyone was performing or was anyone making any difference in the overall company’s value. With this tool, it became easy to see how every agent is performing and whether there was any positive impact on both - the company and our current customer base. Read full review Cons The increase in integrations with third parties will always promote the adoption of the platform in companies. Personalization with logos and corporate colors sometimes makes the difference when selecting a tool in a corporation. Having multiple functionalities for working in manufacturing companies and with devices developed by third parties encourages other companies to select Notion as their flagship tool to offer implementation packages under alliances that favor its use. Read full review This tool does route tickets, but the one drawback is that the tickets are;t assigned to a specialized agent. It is randomly assigned to any available agent, and if he doesn’t have expertise in terms of the customer question, it becomes hard to give an accurate answer. Giving automatic responses to customers makes our life easy, but we can’t personalize these messages. This sometimes makes our customers feel that they are talking to a bot, making it difficult to answer their questions without them having a hostile reaction to the automated answers. Read full review Alternatives Considered Trello only has the Kanban board feature and is great for task management, while Notion has a vast array of features, is easier to use, and has a more visually-appealing interface. I choose to use Notion over
Trello due to its increased versatility and greater customization capabilities.
Read full review I shifted from Kayako to ProProfs Help Desk for mainly two reasons, UI and features. ProProfs Help Desk definitely has a more user-friendly interface and the features offered by this tool are also more compared to Kayako. A few features that aren’t available in Kayako but are available in ProProfs Help Desk are multiple shared inboxes, private notes, and email ticketing.
Read full review Return on Investment In just a short amount of time, the majority of my course draft has been transferred into an interactive online course, always live Sufficient control over page structure gives a clean look, with sufficient means to add some personal touches After a learning period, I could concentrate on the content rather than the tech A huge motivational drive to learn more about no-code platforms (enthusiastic learner!) Read full review High customer retention. Optimized average response time. Read full review ScreenShots ProProfs Help Desk Screenshots