Notion vs. ProProfs Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Notion
Score 8.8 out of 10
N/A
Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.
$5
per month per user
ProProfs Help Desk
Score 8.1 out of 10
Mid-Size Companies (51-1,000 employees)
ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…
$49
3 Users
Pricing
NotionProProfs Help Desk
Editions & Modules
Personal Pro
$48
per year per user
Team
$96
per year per user
Enterprise
Custom
TEAM
$ 49 per month
3 Users
BUSINESS
$ 89 per month
5 Users
ENTERPRISE
$ 499 per month
Unlimited Users
Offerings
Pricing Offerings
NotionProProfs Help Desk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
NotionProProfs Help Desk
Project Management
Comparison of Project Management features of Product A and Product B
Notion
8.3
22 Ratings
6% above category average
ProProfs Help Desk
-
Ratings
Task Management9.220 Ratings00 Ratings
Gantt Charts9.113 Ratings00 Ratings
Scheduling7.614 Ratings00 Ratings
Workflow Automation6.512 Ratings00 Ratings
Mobile Access9.218 Ratings00 Ratings
Search7.621 Ratings00 Ratings
Visual planning tools8.716 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Notion
8.5
20 Ratings
6% above category average
ProProfs Help Desk
-
Ratings
Chat7.67 Ratings00 Ratings
Notifications7.916 Ratings00 Ratings
Discussions7.811 Ratings00 Ratings
Surveys8.74 Ratings00 Ratings
Internal knowledgebase9.617 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.88 Ratings00 Ratings
Integrates with Outlook8.92 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Notion
8.4
21 Ratings
3% above category average
ProProfs Help Desk
-
Ratings
Versioning9.012 Ratings00 Ratings
Video files7.615 Ratings00 Ratings
Audio files7.311 Ratings00 Ratings
Document collaboration8.421 Ratings00 Ratings
Access control8.418 Ratings00 Ratings
Advanced security features7.913 Ratings00 Ratings
Integrates with Google Drive9.213 Ratings00 Ratings
Device sync9.811 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Notion
-
Ratings
ProProfs Help Desk
8.2
1 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings7.31 Ratings
Ticket creation and submission00 Ratings9.11 Ratings
Ticket response00 Ratings8.21 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Notion
-
Ratings
ProProfs Help Desk
8.2
1 Ratings
6% above category average
Internal knowledge base00 Ratings8.21 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Notion
-
Ratings
ProProfs Help Desk
7.7
1 Ratings
0% above category average
Email support00 Ratings8.21 Ratings
Help Desk CRM integration00 Ratings7.31 Ratings
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NotionProProfs Help Desk
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User Ratings
NotionProProfs Help Desk
Likelihood to Recommend
9.2
(27 ratings)
6.4
(1 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
NotionProProfs Help Desk
Likelihood to Recommend
Notion Labs, Inc
Notion is good for a plethora of use cases. The templates that it offers give just a few established pages for common uses but these are some of my favorites:
  • Kanban board: we use it a lot in my company to manage tasks and meetings
  • Note taking: whether in a professional or academic environment, Notion is well suited to take notes of everything regardless.
  • Software documentation: the "code" component to insert code snippets is perfect for creating tutorials and documentation for software development.
  • Finance control: I use the "my finances" template to have a proper following of my monthly transactions, which allowed me to be more responsible with my money.
  • Inventory management: Since I own multiple peripherals and general equipment, being able to have a portable inventory of all of it that includes their original value, warranty length and current state has been perfect to know when clean, maintain or straight up replace everything.
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ProProfs
As this tool is an affordable option, this help desk software is best suited for startups to deal with their customer base and build customer-centric brand value. This helps in not only helped me increase customer loyalty but also ensured customer retention, increasing my company’s profits substantially. But, this tool does have a few minor drawbacks. The most important feature, for me, that is missing from this tool is skill-based routing. Without this feature, our agents lose a lot of time in replying to just one customer question. Sometimes, the ticket needs to be reassigned to a specialized agent - and until they are available, the ticket remains open.
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Pros
Notion Labs, Inc
  • Team Collaboration. In Notion's software is the ability to see precisely who is working on a project and where. This eliminates any confusion when on calls or when working on the same project simultaneously. It is easy to tag co-workers to precise moments and build conversation streams.
  • Text Coding. When transitioning text from our Notion ideation and drafting boards to our website backends, the coding holds on all of the text.
  • Organization. Whether it's utilizing a "pin board" set up or nestling pages within pages, it is possible to keep everything organized and easy to find for every member of your team.
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ProProfs
  • Sometimes customers ask questions that require more than one agent to look into the matter. For such situations, ProProfs Help Desk has the “child ticket” feature. This literally made my life so so easy! Whenever I was in this situation, all I had to do was create a child ticket and assign it to another agent and give him a heads up on what has been going on. Answering a customer’s question accurately becomes really easy with this feature.
  • Our entire team’s performance was always static. We never knew how anyone was performing or was anyone making any difference in the overall company’s value. With this tool, it became easy to see how every agent is performing and whether there was any positive impact on both - the company and our current customer base.
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Cons
Notion Labs, Inc
  • The increase in integrations with third parties will always promote the adoption of the platform in companies.
  • Personalization with logos and corporate colors sometimes makes the difference when selecting a tool in a corporation.
  • Having multiple functionalities for working in manufacturing companies and with devices developed by third parties encourages other companies to select Notion as their flagship tool to offer implementation packages under alliances that favor its use.
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ProProfs
  • This tool does route tickets, but the one drawback is that the tickets are;t assigned to a specialized agent. It is randomly assigned to any available agent, and if he doesn’t have expertise in terms of the customer question, it becomes hard to give an accurate answer.
  • Giving automatic responses to customers makes our life easy, but we can’t personalize these messages. This sometimes makes our customers feel that they are talking to a bot, making it difficult to answer their questions without them having a hostile reaction to the automated answers.
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Alternatives Considered
Notion Labs, Inc
Trello only has the Kanban board feature and is great for task management, while Notion has a vast array of features, is easier to use, and has a more visually-appealing interface. I choose to use Notion over Trello due to its increased versatility and greater customization capabilities.
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ProProfs
I shifted from Kayako to ProProfs Help Desk for mainly two reasons, UI and features. ProProfs Help Desk definitely has a more user-friendly interface and the features offered by this tool are also more compared to Kayako. A few features that aren’t available in Kayako but are available in ProProfs Help Desk are multiple shared inboxes, private notes, and email ticketing.
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Return on Investment
Notion Labs, Inc
  • In just a short amount of time, the majority of my course draft has been transferred into an interactive online course, always live
  • Sufficient control over page structure gives a clean look, with sufficient means to add some personal touches
  • After a learning period, I could concentrate on the content rather than the tech
  • A huge motivational drive to learn more about no-code platforms (enthusiastic learner!)
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ProProfs
  • High customer retention.
  • Optimized average response time.
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ScreenShots

ProProfs Help Desk Screenshots

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