TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Notion

    Score8.7 out of 10
    N/ANotion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

    $5

    per month per user

    Service Autopilot

    Score8 out of 10
    N/AService Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
    Pricing
    NotionService Autopilot
    Editions & Modules
    Free
    $0
    Plus
    $12
    per month per user
    Business
    $24
    per month per user
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    NotionService Autopilot
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    NotionService Autopilot
    Considered Both Products
    Notion Labs, Inc
    No answer on this topic
    BACKTELL, INC
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    75 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    60 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    79 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    45 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    53 Answers
    No answers on this topic
    Features
    NotionService Autopilot
    Project Management
    Comparison of Project Management features of Notion and Service Autopilot
    Feature
    Notion
    7.3
    79 Ratings
    6% below category average
    Service Autopilot
    8.0
    1 Ratings
    4% above category average
    Task Management8.174 Ratings8.01 Ratings
    Gantt Charts6.846 Ratings00 Ratings
    Scheduling6.957 Ratings8.01 Ratings
    Workflow Automation6.355 Ratings8.01 Ratings
    Mobile Access7.272 Ratings00 Ratings
    Search7.975 Ratings00 Ratings
    Visual planning tools7.868 Ratings00 Ratings
    Resource Management00 Ratings8.01 Ratings
    Team Collaboration00 Ratings8.01 Ratings
    Document Management00 Ratings8.01 Ratings
    Email integration00 Ratings8.01 Ratings
    Communication
    Comparison of Communication features of Notion and Service Autopilot
    Feature
    Notion
    7.7
    76 Ratings
    4% below category average
    Service Autopilot
    -
    Ratings
    Chat6.129 Ratings00 Ratings
    Notifications7.568 Ratings00 Ratings
    Discussions7.249 Ratings00 Ratings
    Surveys6.820 Ratings00 Ratings
    Internal knowledgebase8.769 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.98 Ratings00 Ratings
    Integrates with Outlook9.02 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Notion and Service Autopilot
    Feature
    Notion
    8.1
    76 Ratings
    1% above category average
    Service Autopilot
    -
    Ratings
    Versioning7.657 Ratings00 Ratings
    Video files7.649 Ratings00 Ratings
    Audio files7.343 Ratings00 Ratings
    Document collaboration8.571 Ratings00 Ratings
    Access control8.271 Ratings00 Ratings
    Advanced security features7.251 Ratings00 Ratings
    Integrates with Google Drive9.213 Ratings00 Ratings
    Device sync9.253 Ratings00 Ratings
    Best Alternatives
    NotionService Autopilot
    Small Businesses
    Flock
    Score9.5 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NotionService Autopilot
    Likelihood to Recommend
    8.6
    (85 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    8.4
    (55 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.4
    (4 ratings)
    -
    (0 ratings)
    Data Sources
    4.7
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    NotionService Autopilot
    Likelihood to Recommend
    Notion Labs, Inc
    If you want a customizable solution that can be adapted for just about any scenario, I recommend using Notion. If you need a solution that's easy to share with people outside your organization, Notion is great and allows individual or team permission-setting. If you want a turnkey solution, Notion might not be the best since it requires a fair bit of set-up. There are templates that can be purchased to handle this, but I haven't found them very helpful.
    Incentivized
    Read full review
    BACKTELL, INC
    Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
    Incentivized
    Read full review
    Pros
    Notion Labs, Inc
    • I love that you can create nested pages, allowing for separate sections to organize information as needed.
    • I appreciate the convenience of effortlessly uploading images to any section.
    • I appreciate that when adding links, you can embed them so the website displays directly on the page.
    Incentivized
    Read full review
    BACKTELL, INC
    • service history, tracking
    • service scheduling
    • service/client notes
    Incentivized
    Read full review
    Cons
    Notion Labs, Inc
    • I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
    • While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
    • It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
    Incentivized
    Read full review
    BACKTELL, INC
    • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
    • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Notion Labs, Inc
    We're too settled in the ecosystem and we have no major complaints with it. No reason to move unless you have a burning pain point
    Incentivized
    Read full review
    BACKTELL, INC
    Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
    Incentivized
    Read full review
    Usability
    Notion Labs, Inc
    Very easy to use (I learned how to use everything on my own) and I was able to set up an entire ecosystem without any courses or other tools. I often say that Notion is like Lego for adults, because there we can use all the available tools to create a multitude of things, from funnels to projects with calculated deadlines and tags.
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    Alternatives Considered
    Notion Labs, Inc
    The company uses both Notion and Trello within the company. Notion is more for North America employees while Trello is used between Operation team overseas and in North America. Sometimes it's a preference of how the tools look like for project management. I would say both Notion and Trello are nice tools and serves our needs.
    Incentivized
    Read full review
    BACKTELL, INC
    We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
    Incentivized
    Read full review
    Return on Investment
    Notion Labs, Inc
    • It has streamlined our processes across various teams to all work from a signle source of truth
    • Maintaining this source of truth is a full time job
    • It has reduced our overall tool set by completely eliminating two other softwares we were paying for
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    ScreenShots