NovelVox Agent Accelerator vs. Zendesk Talk
NovelVox Agent Accelerator vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
NovelVox Agent Accelerator | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NovelVox Agent Accelerator | Zendesk Talk | |
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Top Pros | ||
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NovelVox Agent Accelerator | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NovelVox Agent Accelerator | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
NovelVox Agent Accelerator | Zendesk Talk | |
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Likelihood to Recommend | NovelVox No answers on this topic | Zendesk |
Pros | NovelVox No answers on this topic | Zendesk |
Cons | NovelVox No answers on this topic | Zendesk |
Support Rating | NovelVox No answers on this topic | Zendesk |
Alternatives Considered | NovelVox No answers on this topic | Zendesk |
Return on Investment | NovelVox No answers on this topic | Zendesk |
ScreenShots | NovelVox Agent Accelerator Screenshots |