Novi Survey vs. Satmetrix (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Novi Survey
Score 8.0 out of 10
N/A
Novi Survey offers both a hosted cloud deployment and an on-premise installable survey software for businesses of any size.N/A
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Pricing
Novi SurveySatmetrix (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Novi SurveySatmetrix (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Novi SurveySatmetrix (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Novi Survey
6.3
1 Ratings
21% below category average
Satmetrix (discontinued)
8.0
2 Ratings
3% above category average
Survey templates6.01 Ratings8.02 Ratings
Themes6.01 Ratings8.02 Ratings
Custom logo/branding7.01 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Novi Survey
8.7
1 Ratings
2% above category average
Satmetrix (discontinued)
8.0
2 Ratings
6% below category average
Changes to live survey9.01 Ratings8.02 Ratings
Question design help9.01 Ratings8.02 Ratings
Multiple question types8.01 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Novi Survey
9.0
1 Ratings
9% above category average
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
Survey logic flexibility9.01 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Novi Survey
8.6
1 Ratings
5% above category average
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
Response tracking9.01 Ratings8.02 Ratings
Data export9.01 Ratings8.02 Ratings
Standard reports9.01 Ratings8.02 Ratings
Custom reports9.01 Ratings8.02 Ratings
Analytics7.01 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Novi Survey
8.0
1 Ratings
5% below category average
Satmetrix (discontinued)
8.0
2 Ratings
5% below category average
Access controls8.01 Ratings8.02 Ratings
Compliance8.01 Ratings8.02 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Novi Survey
7.0
1 Ratings
14% below category average
Satmetrix (discontinued)
-
Ratings
Respondent restrictions7.01 Ratings00 Ratings
Best Alternatives
Novi SurveySatmetrix (discontinued)
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Novi SurveySatmetrix (discontinued)
Likelihood to Recommend
8.0
(1 ratings)
4.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(5 ratings)
User Testimonials
Novi SurveySatmetrix (discontinued)
Likelihood to Recommend
Novi Survey
Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
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Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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Pros
Novi Survey
  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
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Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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Cons
Novi Survey
  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
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Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
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Likelihood to Renew
Novi Survey
No answers on this topic
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Alternatives Considered
Novi Survey
My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
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Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Return on Investment
Novi Survey
  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
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Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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ScreenShots