Nuance Digital Engagement Platform vs. Zendesk Suite
Nuance Digital Engagement Platform vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Nuance Digital Engagement Platform | Zendesk Suite | |
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Nuance Digital Engagement Platform | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Nuance Digital Engagement Platform | Zendesk Suite | |
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Likelihood to Recommend | Nuance No answers on this topic | Zendesk |
Pros | Nuance No answers on this topic | Zendesk |
Cons | Nuance No answers on this topic | Zendesk |
Likelihood to Renew | Nuance No answers on this topic | Zendesk |
Usability | Nuance No answers on this topic | Zendesk |
Reliability and Availability | Nuance No answers on this topic | Zendesk |
Performance | Nuance No answers on this topic | Zendesk |
Support Rating | Nuance No answers on this topic | Zendesk |
Online Training | Nuance No answers on this topic | Zendesk |
Implementation Rating | Nuance No answers on this topic | Zendesk |
Alternatives Considered | Nuance No answers on this topic | Zendesk |
Return on Investment | Nuance No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |