What users are saying about
21 Ratings
21 Ratings
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Score 8.5 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
SAP Business ByDesign
Customer data management / contact management
Nutshell
9.0
SAP Business ByDesign
Workflow management
Nutshell
8.1
SAP Business ByDesign
Territory management
Nutshell
6.0
SAP Business ByDesign
Opportunity management
Nutshell
8.7
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
SAP Business ByDesign
Quote & order management
Nutshell
6.8
SAP Business ByDesign
Interaction tracking
Nutshell
9.3
SAP Business ByDesign
Channel / partner relationship management
Nutshell
3.0
SAP Business ByDesign

Customer Service & Support

Nutshell
8.8
SAP Business ByDesign
Case management
Nutshell
9.7
SAP Business ByDesign
Call center management
Nutshell
8.0
SAP Business ByDesign

Marketing Automation

Nutshell
8.1
SAP Business ByDesign
Lead management
Nutshell
8.4
SAP Business ByDesign
Email marketing
Nutshell
7.8
SAP Business ByDesign

CRM Project Management

Nutshell
9.0
SAP Business ByDesign
Task management
Nutshell
9.1
SAP Business ByDesign
Reporting
Nutshell
8.8
SAP Business ByDesign

CRM Reporting & Analytics

Nutshell
8.2
SAP Business ByDesign
Forecasting
Nutshell
8.0
SAP Business ByDesign
Pipeline visualization
Nutshell
8.0
SAP Business ByDesign
Customizable reports
Nutshell
8.7
SAP Business ByDesign

Customization

Nutshell
8.3
SAP Business ByDesign
9.0
Custom fields
Nutshell
7.9
SAP Business ByDesign
Custom objects
Nutshell
9.0
SAP Business ByDesign
Scripting environment
Nutshell
9.0
SAP Business ByDesign
API for custom integration
Nutshell
7.1
SAP Business ByDesign
9.0
Plug-ins
Nutshell
SAP Business ByDesign
9.0

Security

Nutshell
7.5
SAP Business ByDesign
9.3
Single sign-on capability
Nutshell
9.0
SAP Business ByDesign
9.0
Role-based user permissions
Nutshell
6.0
SAP Business ByDesign
9.5

Social CRM

Nutshell
7.7
SAP Business ByDesign
Social data
Nutshell
7.4
SAP Business ByDesign
Social engagement
Nutshell
8.0
SAP Business ByDesign

Integrations with 3rd-party Software

Nutshell
8.0
SAP Business ByDesign
Marketing automation
Nutshell
8.0
SAP Business ByDesign
Compensation management
Nutshell
8.0
SAP Business ByDesign

Platform

Nutshell
7.7
SAP Business ByDesign
Mobile access
Nutshell
7.7
SAP Business ByDesign

Payroll Management

Nutshell
SAP Business ByDesign
8.4
Benefit plan administration
Nutshell
SAP Business ByDesign
4.5
Direct deposit files
Nutshell
SAP Business ByDesign
9.1
Salary revision and increment management
Nutshell
SAP Business ByDesign
10.0
Reimbursement management
Nutshell
SAP Business ByDesign
10.0

Reporting & Analytics

Nutshell
SAP Business ByDesign
9.0
Dashboards
Nutshell
SAP Business ByDesign
8.5
Standard reports
Nutshell
SAP Business ByDesign
9.0
Custom reports
Nutshell
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Nutshell
SAP Business ByDesign
8.6
Accounts payable
Nutshell
SAP Business ByDesign
9.0
Accounts receivable
Nutshell
SAP Business ByDesign
9.0
Global Financial Support
Nutshell
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Nutshell
SAP Business ByDesign
9.0
Intercompany Accounting
Nutshell
SAP Business ByDesign
8.5
Localizations
Nutshell
SAP Business ByDesign
8.0
Journals and Reconciliations
Nutshell
SAP Business ByDesign
8.5
Enterprise Accounting
Nutshell
SAP Business ByDesign
9.0
Configurable Accounting
Nutshell
SAP Business ByDesign
9.0
Centralized Rules Framework
Nutshell
SAP Business ByDesign
8.0
Standardized Processes
Nutshell
SAP Business ByDesign
8.0

Inventory Management

Nutshell
SAP Business ByDesign
9.0
Inventory tracking
Nutshell
SAP Business ByDesign
9.0
Automatic reordering
Nutshell
SAP Business ByDesign
10.0
Location management
Nutshell
SAP Business ByDesign
8.0
Manufacturing module
Nutshell
SAP Business ByDesign
9.0

Order Management

Nutshell
SAP Business ByDesign
8.4
Pricing
Nutshell
SAP Business ByDesign
9.0
Order entry
Nutshell
SAP Business ByDesign
9.0
Credit card processing
Nutshell
SAP Business ByDesign
4.5
Cost of goods sold
Nutshell
SAP Business ByDesign
9.0
Order Orchestration
Nutshell
SAP Business ByDesign
9.0
End-to-end order visibility
Nutshell
SAP Business ByDesign
10.0
Order exception Resolution
Nutshell
SAP Business ByDesign
8.0

Subledger and Financial Process

Nutshell
SAP Business ByDesign
9.1
Automated Invoice Processing
Nutshell
SAP Business ByDesign
9.0
Shared Services Payments
Nutshell
SAP Business ByDesign
9.0
Billings Management
Nutshell
SAP Business ByDesign
8.5
Customer Receipt Applications
Nutshell
SAP Business ByDesign
9.0
Customer Collections
Nutshell
SAP Business ByDesign
9.0
Revenue Recognition
Nutshell
SAP Business ByDesign
9.0
Cash Management
Nutshell
SAP Business ByDesign
9.0
Asset Management
Nutshell
SAP Business ByDesign
9.0
Travel & Expense Management
Nutshell
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Nutshell
SAP Business ByDesign
10.0
Period Close
Nutshell
SAP Business ByDesign
9.0
Transactions Tax
Nutshell
SAP Business ByDesign
8.0
Subledger Reconciliations
Nutshell
SAP Business ByDesign
9.0

Project Financial Management

Nutshell
SAP Business ByDesign
9.0
Budgeting and Forecasting
Nutshell
SAP Business ByDesign
10.0
Project Costing
Nutshell
SAP Business ByDesign
9.0
Cost Capture
Nutshell
SAP Business ByDesign
9.0
Capital Project Management
Nutshell
SAP Business ByDesign
9.0
Customer Invoicing
Nutshell
SAP Business ByDesign
9.0
Customer Contract Compliance
Nutshell
SAP Business ByDesign
8.0
Project Revenue Recognition
Nutshell
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Nutshell
SAP Business ByDesign
9.0
Project Financials Dashboard
Nutshell
SAP Business ByDesign
9.0
Real-time Financial Reporting
Nutshell
SAP Business ByDesign
9.0
Embedded Business Intelligence
Nutshell
SAP Business ByDesign
9.0
Project Planning Collaboration
Nutshell
SAP Business ByDesign
9.0

Project Execution Management

Nutshell
SAP Business ByDesign
8.3
Project Planning and Scheduling
Nutshell
SAP Business ByDesign
9.0
Project Manager Dashboard
Nutshell
SAP Business ByDesign
9.0
Resource Manager Dashboard
Nutshell
SAP Business ByDesign
8.0
Task Insight for Project Managers
Nutshell
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Nutshell
SAP Business ByDesign
8.0
Team Member Task Collaboration
Nutshell
SAP Business ByDesign
8.0
Real-Time Project Reporting
Nutshell
SAP Business ByDesign
8.0

Grants Management

Nutshell
SAP Business ByDesign
10.0
Award Lifecycle Management
Nutshell
SAP Business ByDesign
10.0
Spending Control
Nutshell
SAP Business ByDesign
10.0
Billing
Nutshell
SAP Business ByDesign
10.0

Procurement

Nutshell
SAP Business ByDesign
8.0
Sourcing Analysis
Nutshell
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Nutshell
SAP Business ByDesign
8.0
Invoice Automated Matching
Nutshell
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Nutshell
SAP Business ByDesign
8.0
Spend Compliance Management
Nutshell
SAP Business ByDesign
8.0
Supplier Management
Nutshell
SAP Business ByDesign
8.0

Logistics

Nutshell
SAP Business ByDesign
9.0
Inventory Visibility
Nutshell
SAP Business ByDesign
9.0
Warehouse Workforce Management
Nutshell
SAP Business ByDesign
9.0

Manufacturing

Nutshell
SAP Business ByDesign
8.9
Production Process Design
Nutshell
SAP Business ByDesign
9.0
Supply Chain Business Flows
Nutshell
SAP Business ByDesign
9.0
Production Management
Nutshell
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Nutshell
SAP Business ByDesign
10.0
Configuration Management
Nutshell
SAP Business ByDesign
8.0
Work Definition
Nutshell
SAP Business ByDesign
10.0
Work Execution
Nutshell
SAP Business ByDesign
8.0
Advanced Fulfillment
Nutshell
SAP Business ByDesign
8.0
Manufacturing Costs
Nutshell
SAP Business ByDesign
9.0

Supply Chain

Nutshell
SAP Business ByDesign
8.5
Forecasting
Nutshell
SAP Business ByDesign
9.0
Inventory Planning
Nutshell
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Nutshell
SAP Business ByDesign
8.0
Performance Monitoring
Nutshell
SAP Business ByDesign
8.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Rating Summary

Likelihood to Recommend

Nutshell
8.5
SAP Business ByDesign
9.5

Likelihood to Renew

Nutshell
10.0
SAP Business ByDesign
9.0

Usability

Nutshell
9.0
SAP Business ByDesign
8.0

Support Rating

Nutshell
9.5
SAP Business ByDesign
9.0

Implementation Rating

Nutshell
8.0
SAP Business ByDesign
8.0

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