What users are saying about
21 Ratings
1 Ratings
21 Ratings
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Score 8.5 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Teamleader

It is great for making proposals, sending invoices and for keeping time. It is also a great CRM tool. I love the business card scanner in the app.
Suzanne Glorie | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Teamleader
9.0
Customer data management / contact management
Nutshell
9.0
Teamleader
10.0
Workflow management
Nutshell
8.1
Teamleader
Territory management
Nutshell
6.0
Teamleader
Opportunity management
Nutshell
8.7
Teamleader
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Teamleader
10.0
Quote & order management
Nutshell
6.8
Teamleader
10.0
Interaction tracking
Nutshell
9.3
Teamleader
6.0
Channel / partner relationship management
Nutshell
3.0
Teamleader

Customer Service & Support

Nutshell
8.8
Teamleader
Case management
Nutshell
9.7
Teamleader
Call center management
Nutshell
8.0
Teamleader

Marketing Automation

Nutshell
8.1
Teamleader
Lead management
Nutshell
8.4
Teamleader
Email marketing
Nutshell
7.8
Teamleader

CRM Project Management

Nutshell
9.0
Teamleader
8.0
Task management
Nutshell
9.1
Teamleader
7.0
Reporting
Nutshell
8.8
Teamleader
8.0
Billing and invoicing management
Nutshell
Teamleader
9.0

CRM Reporting & Analytics

Nutshell
8.2
Teamleader
Forecasting
Nutshell
8.0
Teamleader
Pipeline visualization
Nutshell
8.0
Teamleader
Customizable reports
Nutshell
8.7
Teamleader

Customization

Nutshell
8.3
Teamleader
Custom fields
Nutshell
7.9
Teamleader
Custom objects
Nutshell
9.0
Teamleader
Scripting environment
Nutshell
9.0
Teamleader
API for custom integration
Nutshell
7.1
Teamleader

Security

Nutshell
7.5
Teamleader
9.0
Single sign-on capability
Nutshell
9.0
Teamleader
9.0
Role-based user permissions
Nutshell
6.0
Teamleader

Social CRM

Nutshell
7.7
Teamleader
Social data
Nutshell
7.4
Teamleader
Social engagement
Nutshell
8.0
Teamleader

Integrations with 3rd-party Software

Nutshell
8.0
Teamleader
Marketing automation
Nutshell
8.0
Teamleader
Compensation management
Nutshell
8.0
Teamleader

Platform

Nutshell
7.7
Teamleader
9.0
Mobile access
Nutshell
7.7
Teamleader
9.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Teamleader

  • Make proposals: It is very easy to create, send, monitor and manage proposals. Once a proposal is accepted you create an invoice with one mouseclick.
  • Integrations: It is very easy to integrate Teamleader with all kinds of solutions like Gmail for storing mails in your projects or in a customer record, Google Calendar for synching appointments, and Mailchimp for managing opt-ins for mailings. These are just a few but there are many more integrations that truly make your life easier.
  • Invoicing: Easy to use invoicing solution. When you create projects it is easy to invoice upon set milestones. You can create product lists and subscriptions so recurring invoicing takes just a second.
  • Mobile app: I always have TeamLeader with me on my phone. I can manage my calendar, register my time, find my contacts and check deals and invoices while I am on the road.
Suzanne Glorie | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Teamleader

  • Synching contacts between iPhone and Teamleader could be easier.
  • Integration with Aweber would be great.
Suzanne Glorie | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Teamleader

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Teamleader

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Teamleader

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Teamleader

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Teamleader

Act-On I used for a client. It is more a marketing automation tool than a CRM solution and it is also more suited for bigger organizations.
Suzanne Glorie | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Teamleader

  • Positive: invoices are easy to pay thanks to the direct link, invoices are mostly paid timely
  • Positive: it is easy to monitor deals and proposals. When followed up timely, more opportunities become deals.
Suzanne Glorie | TrustRadius Reviewer

Screenshots

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Teamleader

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$29*

* 2 users/month

Teamleader Editions & Modules

Edition
Projects$591
Project Management$591
Support tickets$591
  1. 2 users/month
Additional Pricing Details
extra user is + 12$/user/month

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Teamleader
10.0

Likelihood to Renew

Nutshell
10.0
Teamleader

Usability

Nutshell
9.0
Teamleader

Support Rating

Nutshell
9.5
Teamleader

Implementation Rating

Nutshell
8.0
Teamleader

Add comparison