What users are saying about
10 Ratings
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Top Rated
126 Ratings
10 Ratings
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Score 7 out of 100

PRTG

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Top Rated
126 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Observium

  • If you are on a budget, this is one heck of a tool for the price (including the ~$200/year for the Pro subscription).
  • If you are OK with maintaining and updating open source tools, this is a great tool.
  • If you are afraid of the Linux command line or live in a Windows-centric world, this might not be the tool for you.
  • If you can't stand things occasionally not working, this is probably not a good fit.
Derek Dolan | TrustRadius Reviewer

PRTG

PRTG is well suited to any organization that needs to monitor devices and systems on their network. Compared to other products on the market, it is is easy to set up, manage and use on a day-to-day basis.The only place where it would be less appropriate would possibly be an environment where multiple probes were required for geographic purposes and a probe device (ie, a PC) isn't available in each location. This is fairly unlikely, however, but would depend on the network infrastructure.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

Observium
PRTG
8.4
Automated network device discovery
Observium
PRTG
8.7
Network monitoring
Observium
PRTG
9.3
Baseline threshold calculation
Observium
PRTG
8.3
Alerts
Observium
PRTG
9.2
Network capacity planning
Observium
PRTG
7.7
Packet capture analysis
Observium
PRTG
8.4
Network mapping
Observium
PRTG
7.6
Customizable reports
Observium
PRTG
8.1
Wireless infrastructure monitoring
Observium
PRTG
8.0
Hardware health monitoring
Observium
PRTG
9.1

Pros

Observium

  • You can see the bits per second that are happening on the ports, which is fantastic.
  • Between logical interfaces, you can see how much bandwidth is being used per second/minute/hour.
  • You can infer power consumption and conflicting routes. Great tool to aggregate and visualize your distributed network.
Anonymous | TrustRadius Reviewer

PRTG

  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Dan Reynolds | TrustRadius Reviewer

Cons

Observium

  • The documentation needs help. This product, like many other IT products, likes to skip the "101" stuff, assuming that you just inherently know how to do something, and the documentation is just for reference.
  • I have not been able to rely on the alerting engine as our primary way of knowing if devices are up or down. I'm sure that's just as much my fault as the software, but this is one area where commercial products tend to shine in comparison.
  • The autodiscovery of VMware virtual machines does not work properly if the ESX-level name of the VM doesn't match the VM's hostname. FileServer234 will be discovered, but "Server234 - File and Print" will not.
Derek Dolan | TrustRadius Reviewer

PRTG

  • Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
  • Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
  • Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
  • White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Observium

No score
No answers yet
No answers on this topic

PRTG

PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.
Anonymous | TrustRadius Reviewer

Usability

Observium

No score
No answers yet
No answers on this topic

PRTG

PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
Anonymous | TrustRadius Reviewer

Support Rating

Observium

Observium 5.0
Based on 1 answer
It's open source. Your mileage may vary. Sometimes the provided documentation is beyond frustrating, other times it's right on the mark.
Derek Dolan | TrustRadius Reviewer

PRTG

PRTG 8.6
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Observium

I haven't used other products that are similar to Observium. Observium is an open tool, with a robust feature set. There are elements of comparable monitoring across other tools, but nothing I've seen that is a complete parallel in terms of feature set and visualizations. If I were asked, I wouldn't have another tool to recommend over Observium.
Anonymous | TrustRadius Reviewer

PRTG

Nagios and Icinga (which is itself a fork from Nagios) are decent enough solutions for free, being open source. They do take more to set up and maintain, with quite a lot of manual work and agent installs in some cases. So in comparison with PRTG, they require more labor, but PRTG requires more capital. I also feel like PRTG is more robust, and stable; it's never crashed or required a complete reinstall, which I've definitely had to do with Icinga in the past.PRTG runs on Windows, while the other two are Linux. That only matters if you're more familiar with one or the other, of course, but it does take more to set up a LAMP server sometimes.
Robert Paul | TrustRadius Reviewer

Return on Investment

Observium

  • Observium is enterprise-level network monitoring without the cost involved.
Anonymous | TrustRadius Reviewer

PRTG

  • Given us a nice, controlled, ringed-fence portal to deliver to customers for them to view monitoring on the services we sell them.
  • Given us plenty of metrics to allow us to measure SLA's and OLA's.
  • Given us the tools to deploy proactive measures for service outages.
Jamie Imms | TrustRadius Reviewer

Pricing Details

Observium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

PRTG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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