What users are saying about
1 Ratings
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Score 8 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Tina Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

EHR 24/7
5.0
PointClickCare Core EHR Platform
7.8
Financial Reporting
EHR 24/7
5.0
PointClickCare Core EHR Platform
5.0
Real-time eligibility verification
EHR 24/7
PointClickCare Core EHR Platform
10.0
Claims management
EHR 24/7
PointClickCare Core EHR Platform
8.0
Coding
EHR 24/7
PointClickCare Core EHR Platform
8.0
Patient billing
EHR 24/7
PointClickCare Core EHR Platform
8.0

Patient Scheduling

EHR 24/7
8.5
PointClickCare Core EHR Platform
9.0
Rule-based scheduling
EHR 24/7
9.0
PointClickCare Core EHR Platform
Automated appointment reminders
EHR 24/7
8.0
PointClickCare Core EHR Platform
Multi-location support
EHR 24/7
PointClickCare Core EHR Platform
9.0

Medical Security and Privacy

EHR 24/7
8.0
PointClickCare Core EHR Platform
9.3
HIPAA compliance
EHR 24/7
8.0
PointClickCare Core EHR Platform
10.0
Role-based permission levels
EHR 24/7
8.0
PointClickCare Core EHR Platform
9.0
Data backups and redundancy
EHR 24/7
PointClickCare Core EHR Platform
9.0
Local mode / networking failsafe
EHR 24/7
PointClickCare Core EHR Platform
9.0

Workflow and Scale

EHR 24/7
7.0
PointClickCare Core EHR Platform
8.0
Multi-office / multi-physician capabilities
EHR 24/7
7.0
PointClickCare Core EHR Platform
Task tracking
EHR 24/7
PointClickCare Core EHR Platform
8.0

Electronic Medical Records

EHR 24/7
PointClickCare Core EHR Platform
4.9
Charting / document management
EHR 24/7
PointClickCare Core EHR Platform
9.0
Templates
EHR 24/7
PointClickCare Core EHR Platform
7.0
Mobile/tablet support
EHR 24/7
PointClickCare Core EHR Platform
8.0
Fax integration
EHR 24/7
PointClickCare Core EHR Platform
1.0
Integration with other EMR and PM systems
EHR 24/7
PointClickCare Core EHR Platform
1.0
Workflow automation
EHR 24/7
PointClickCare Core EHR Platform
5.0
Customization
EHR 24/7
PointClickCare Core EHR Platform
1.0
E-prescribing
EHR 24/7
PointClickCare Core EHR Platform
7.0

Pros

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Mordy Gold | TrustRadius Reviewer

Cons

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Tina Hernandez | TrustRadius Reviewer

Usability

EHR 24/7

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Tina Hernandez | TrustRadius Reviewer

Reliability and Availability

EHR 24/7

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 10.0
Based on 1 answer
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Tina Hernandez | TrustRadius Reviewer

Support Rating

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

No score
No answers yet
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Mordy Gold | TrustRadius Reviewer

Implementation Rating

EHR 24/7

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 8.0
Based on 1 answer
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Tina Hernandez | TrustRadius Reviewer

Alternatives Considered

EHR 24/7

No answers on this topic

PointClickCare Core EHR Platform

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Tina Hernandez | TrustRadius Reviewer

Return on Investment

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • Cannot answer that.
Mordy Gold | TrustRadius Reviewer

Pricing Details

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PointClickCare Core EHR Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

EHR 24/7
8.0
PointClickCare Core EHR Platform
10.0

Usability

EHR 24/7
PointClickCare Core EHR Platform
9.0

Reliability and Availability

EHR 24/7
PointClickCare Core EHR Platform
10.0

Support Rating

EHR 24/7
6.0
PointClickCare Core EHR Platform

Implementation Rating

EHR 24/7
PointClickCare Core EHR Platform
8.0

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