Oncontact CRM (discontinued) vs. Pike13

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.

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Pike13 is well suited for a membership/subscription based service business, where invoicing is directly tied to a scheduled event. It is limited as a "retail cash register" for the sale of physical goods/merchandise with no readily available inventory system tied to sales.

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• Company Name
• Contacts

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• Scheduling
• Establishing purchasing platform
• Enrolling new clients and staff

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• Customization could be easier. Just about anything is possible, but the learning curve is steep.
• More focus on mass loading

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• The ability of the reporting function is strong, but the interface is not user friendly.
• The payroll function would be more powerful if it was integrated with main payroll providers.

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The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

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I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.

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• Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
• We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

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I have not used similar products.

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• Don't know, I only use occasionally

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• Reduced admin after implementation
• Great ROI

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