What users are saying about
1 Ratings
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Score 10 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

OnShift

Well suited: managing schedules, filling open shifts, printing schedules, PBJ, integration with payroll software (ADP).Less appropriate: Text2HIre software, ability to change schedule format for employees to easily understand/read.
Stephanie Swap | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Tina Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

OnShift
PointClickCare Core EHR Platform
7.8
Real-time eligibility verification
OnShift
PointClickCare Core EHR Platform
10.0
Claims management
OnShift
PointClickCare Core EHR Platform
8.0
Coding
OnShift
PointClickCare Core EHR Platform
8.0
Patient billing
OnShift
PointClickCare Core EHR Platform
8.0
Financial Reporting
OnShift
PointClickCare Core EHR Platform
5.0

Patient Scheduling

OnShift
PointClickCare Core EHR Platform
9.0
Multi-location support
OnShift
PointClickCare Core EHR Platform
9.0

Electronic Medical Records

OnShift
PointClickCare Core EHR Platform
4.9
Charting / document management
OnShift
PointClickCare Core EHR Platform
9.0
Templates
OnShift
PointClickCare Core EHR Platform
7.0
Mobile/tablet support
OnShift
PointClickCare Core EHR Platform
8.0
Fax integration
OnShift
PointClickCare Core EHR Platform
1.0
Integration with other EMR and PM systems
OnShift
PointClickCare Core EHR Platform
1.0
Workflow automation
OnShift
PointClickCare Core EHR Platform
5.0
Customization
OnShift
PointClickCare Core EHR Platform
1.0
E-prescribing
OnShift
PointClickCare Core EHR Platform
7.0

Medical Security and Privacy

OnShift
PointClickCare Core EHR Platform
9.3
HIPAA compliance
OnShift
PointClickCare Core EHR Platform
10.0
Role-based permission levels
OnShift
PointClickCare Core EHR Platform
9.0
Data backups and redundancy
OnShift
PointClickCare Core EHR Platform
9.0
Local mode / networking failsafe
OnShift
PointClickCare Core EHR Platform
9.0

Workflow and Scale

OnShift
PointClickCare Core EHR Platform
8.0
Task tracking
OnShift
PointClickCare Core EHR Platform
8.0

Pros

OnShift

  • Scheduling - ease of creating, managing, modifying schedules.
  • PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
  • Communicate to employees regarding open shifts, share open shifts with staff.
  • Send mass texts to employees as needed.
Stephanie Swap | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Mordy Gold | TrustRadius Reviewer

Cons

OnShift

  • OnShift's Text2Hire software for texting current applicants is not as flexible as other platforms and too pricey for the quality of the product.
  • Downloading schedules to an Excel file or spreadsheet that is easy for employees to read and understand is an issue.
Stephanie Swap | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Tina Hernandez | TrustRadius Reviewer

Usability

OnShift

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Tina Hernandez | TrustRadius Reviewer

Reliability and Availability

OnShift

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 10.0
Based on 1 answer
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Tina Hernandez | TrustRadius Reviewer

Support Rating

OnShift

OnShift 10.0
Based on 1 answer
OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
Stephanie Swap | TrustRadius Reviewer

PointClickCare Core EHR Platform

No score
No answers yet
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Mordy Gold | TrustRadius Reviewer

Implementation Rating

OnShift

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 8.0
Based on 1 answer
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Tina Hernandez | TrustRadius Reviewer

Alternatives Considered

OnShift

SmartLinx has payroll platform which integrates nicely with scheduling platform, reducing redundant pay code entry. Analytics ties in both payroll and scheduling. However, SmartLinx is not as user-friendly or intuitive as OnShift; PBJ platform not as good as OnShift, communication with employees more difficult than with OnShift.
Stephanie Swap | TrustRadius Reviewer

PointClickCare Core EHR Platform

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Tina Hernandez | TrustRadius Reviewer

Return on Investment

OnShift

  • Easily filling shifts - reduced OT usage.
  • Easily communicating with employees regarding open shifts - reduce OT, better care provided to patients/residents.
  • PBJ reporting - easily performed, reports easy to read, ensure maintaining CMS 5-Star Staffing rating.
Stephanie Swap | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • Cannot answer that.
Mordy Gold | TrustRadius Reviewer

Pricing Details

OnShift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PointClickCare Core EHR Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnShift
10.0
PointClickCare Core EHR Platform
10.0

Usability

OnShift
PointClickCare Core EHR Platform
9.0

Reliability and Availability

OnShift
PointClickCare Core EHR Platform
10.0

Support Rating

OnShift
10.0
PointClickCare Core EHR Platform

Implementation Rating

OnShift
PointClickCare Core EHR Platform
8.0

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