TrustRadius

Open Source Puppet vs. Receptive.io (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Open Source Puppet
Score 7.8 out of 10
N/A
Open source Puppet provides tools to automate the configuration and management of IT infrastructure. It is supported by a community of users and contributors. Users can get involved by fixing bugs, influencing new feature direction, publishing modules, and engage with the community to share knowledge and expertise.N/A
Receptive.io (discontinued)
Score 8.0 out of 10
N/A
Pendo Feedback (or Receptive / Receptive.io, acquired by Pendo in 2019) was a SaaS product demand intelligence platform used to collect product feedback and feature requests from customers as well as internal teams. Some years after the acquisition, the product was discontinued.N/A
Pricing
Open Source PuppetReceptive.io (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Open Source PuppetReceptive.io (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Open Source PuppetReceptive.io (discontinued)
Best Alternatives
Open Source PuppetReceptive.io (discontinued)
Small Businesses
HashiCorp Vagrant
HashiCorp Vagrant
Score 10.0 out of 10
Amplitude Analytics
Amplitude Analytics
Score 8.8 out of 10
Medium-sized Companies
Ansible
Ansible
Score 9.2 out of 10
Quantum Metric
Quantum Metric
Score 7.8 out of 10
Enterprises
Ansible
Ansible
Score 9.2 out of 10
Quantum Metric
Quantum Metric
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Open Source PuppetReceptive.io (discontinued)
Likelihood to Recommend
-
(0 ratings)
8.0
(5 ratings)
Support Rating
-
(0 ratings)
8.6
(3 ratings)
User Testimonials
Open Source PuppetReceptive.io (discontinued)
Likelihood to Recommend
Perforce Software
No answers on this topic
Discontinued Products
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
Verified User
Anonymous
Read full review
Pros
Perforce Software
No answers on this topic
Discontinued Products
  • Captures feature requests from customers
  • Organize feature requests
  • Communicate progress updates to customers
TB
Todd Burkholder
Software Development Manager
Read full review
Cons
Perforce Software
No answers on this topic
Discontinued Products
  • Filtering in general is not easy
  • I would like to be able to create a leadership priority dashboard
  • I would like to know easily when something has been linked to Jira
Stephanie Hanson | TrustRadius Reviewer
Stephanie Hanson
VP of Product and Development
Read full review
Support Rating
Perforce Software
No answers on this topic
Discontinued Products
I have not had a lot of contact with support, but when I do it's quick and accurate info.
Clinton Brady, MBA | TrustRadius Reviewer
Clinton Brady, MBA
VP of Customer Experience
Read full review
Alternatives Considered
Perforce Software
No answers on this topic
Discontinued Products
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
Verified User
Anonymous
Read full review
Return on Investment
Perforce Software
No answers on this topic
Discontinued Products
  • We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
  • We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
  • Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.
Elisabeth Hunt | TrustRadius Reviewer
Elisabeth Hunt
Director of Member Support and Training
Read full review
ScreenShots