What users are saying about
32 Ratings
32 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
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Feature Rating Comparison

Project Management

OpenAir PSA
6.9
Task Management
OpenAir PSA
6.6
Resource Management
OpenAir PSA
6.6
Gantt Charts
OpenAir PSA
6.5
Scheduling
OpenAir PSA
7.3
Workflow Automation
OpenAir PSA
7.2
Team Collaboration
OpenAir PSA
6.9
Support for Agile Methodology
OpenAir PSA
5.0
Support for Waterfall Methodology
OpenAir PSA
6.0
Document Management
OpenAir PSA
5.0
Email integration
OpenAir PSA
5.5
Mobile Access
OpenAir PSA
8.5
Timesheet Tracking
OpenAir PSA
8.6
Change request and Case Management
OpenAir PSA
7.5
Budget and Expense Management
OpenAir PSA
8.9

Professional Services Automation

OpenAir PSA
6.1
Quotes/estimates
OpenAir PSA
5.0
Invoicing
OpenAir PSA
5.8
Project & financial reporting
OpenAir PSA
7.9
Integration with accounting software
OpenAir PSA
5.8

Pros

  • Ease of use for time management
  • Ability to access remotely via the web & mobile app
  • Easy to use to track job numbers & personnel assigned to projects
Dan Lobring profile photo

Cons

  • The robust interface can be overwhelming
  • Lack of training
  • Ability to hide modules & sections not used by the teams
Dan Lobring profile photo

Likelihood to Renew

OpenAir PSA8.2
Based on 7 answers
We have to look at the whole ecosystem, if it happened that we changed our CRM or ERP, we want to make sure that OpenAir Netsuite PSA is compatible with them, if not there is a chance [we would] switch to an alternative solution.
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Usability

OpenAir PSA9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
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Reliability and Availability

OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance

OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support

OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
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In-Person Training

OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Online Training

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation

OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

Netsuite is a better and more scaleable solution for our agency as we have grown from just a few employees in 2001 to nearly 100 employees today. Netsuite helps us track expenses, time reporting, getting approvals on large purchases, project management from a personnel standpoint. It's also easy to use for the simpler tasks, i.e., remote access via the web and mobile app. versions.
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Scalability

OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
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Return on Investment

  • Positive ROI from tracking time standpoint
  • Positive ROI from expense report standpoint
  • Negative impact on integration with other internal systems
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Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details