What users are saying about
30 Ratings
30 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

OpenAir PSA

I would only recommend OpenAir if you are a company of 100+ with complex business processes and have a need to integrate into multiple external systems. I think most project managers find it cumbersome and irritating until they are trained on what not to use. It needs a more simplistic obvious approach rather than having every feature exposed all at once.
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Feature Rating Comparison

Project Management

OpenAir PSA
6.9
Task Management
OpenAir PSA
6.6
Resource Management
OpenAir PSA
6.6
Gantt Charts
OpenAir PSA
6.5
Scheduling
OpenAir PSA
7.3
Workflow Automation
OpenAir PSA
7.4
Team Collaboration
OpenAir PSA
7.0
Support for Agile Methodology
OpenAir PSA
5.0
Support for Waterfall Methodology
OpenAir PSA
6.0
Document Management
OpenAir PSA
5.0
Email integration
OpenAir PSA
5.5
Mobile Access
OpenAir PSA
8.5
Timesheet Tracking
OpenAir PSA
8.6
Change request and Case Management
OpenAir PSA
7.6
Budget and Expense Management
OpenAir PSA
8.9

Professional Services Automation

OpenAir PSA
6.1
Quotes/estimates
OpenAir PSA
5.0
Invoicing
OpenAir PSA
5.8
Project & financial reporting
OpenAir PSA
8.0
Integration with accounting software
OpenAir PSA
5.8

Pros

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
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Cons

  • OpenAir has a very dated interface making it unappealing from a look and feel standpoint.
  • Much of the placement of features seems unintuitive. OpenAir is feature rich but more thought could be put into their user experience.
  • OpenAir generally just feels complicated for the first month you use it. To perform certain administrative tasks you have to navigate to unintuitive places. I'd like to see the administration more centrally located in its design.
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Likelihood to Renew

OpenAir PSA8.2
Based on 7 answers
We plan to continue our use of NetSuite OpenAir for the reasons cited already. Outside factors, behond our control, would be the only reason we would not renew -- such as an executive mandate to use the same platform going forward. If such were to happen, our Services processes would need to be revamped, as other PSA solutions do not support our current have-to-have criteria.
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Usability

OpenAir PSA9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Reliability and Availability

OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance

OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support

OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
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In-Person Training

OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Online Training

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation

OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
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Scalability

OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
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Return on Investment

  • An easy all-in-one application allows for easy access to many components that almost any business uses (time tracking/bookings/expenses)
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Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details