Oracle PAC professional services automation tool.
SAP PSA product
Our stated corporate technology direction is moving towards SAP long-term. Open Air is a stop gap for us. It was the easiest transition from QuickArrow since NetSuite acquired QuickArrow and time was of the essence. As such, we never really deep dive evaluation of Oracle or other PSA tools. We also felt that OpenAir was a robust package.
At this point, integration to our CRM or general ledger/accounting systems were not super high priorities, so long as the package had the long-term capability and APIs that would allow us to integrate. We didn’t have any integration with Quick Arrow to our CRM or GL.
SAP also has a PSA product but again, since time was of the essence, we didn’t do a deep dive. We are at least 2.5-3 years out from looking at that piece.