Good for time tracking and projects/resources management
Cristian Bodnarasec | TrustRadius Reviewer
September 12, 2018

Good for time tracking and projects/resources management

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite OpenAir PSA

Our company uses NetSuite OpenAIR PSA for Time Tracking and Project/Resources Management. All projects are set up in the system and the project teams are defined by project managers. Each project has a budget and controlling it is something that is done with OpenAIR.

Previously we have used a custom application built by us to track the time spent on projects by the team members across the organization.
  • Time tracking - OpenAIR covers the corner cases as well, like when end of the month falls in the middle of the week and people are require to submit the timesheets for the current month only
  • Project management - using the project team, assigning tasks and using the existing reporting can really help a project manager in doing his/her job
  • Reporting - many built-in reports and the ability to create custom reports.
  • Okta integration - very helpful for single sign on, especially for cloud applications as OpenAIR
  • Email notifications - as a project manager I need to be notified whenever team members submit their timesheets so I can review and approve/reject. Currently these notifications are a little more difficult to be set up.
  • Reviewing timesheets - whenever there is a list of hundreds to be reviewed and approved, I find it quite difficult to do that in a timely manner. Going one by one is needed but the information to be reviewed is not standing out, like team member name, project and task, hours. Not sure if this is possible through configuration or not.
  • User Interface - in many parts of the UI there is a usage of a popup window that displays way too many options. Some functions are only accessible from that popup. To me, this is something to be avoided/improved.
  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
NetSuite OpenAIR PSA is well suited for time tracking and project/resources management. This is what we use it for and it does it well. As it happens with such systems, it is as good as the data it has, so if the team members are not entering their hours, it can be useless. Some mechanisms to notify/"force" users to enter their data will always help.

OpenAir PSA Feature Ratings

Task Management
8
Resource Management
8
Gantt Charts
8
Scheduling
8
Workflow Automation
Not Rated
Team Collaboration
7
Support for Agile Methodology
5
Support for Waterfall Methodology
7
Document Management
Not Rated
Email integration
4
Mobile Access
9
Timesheet Tracking
8
Change request and Case Management
6
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated